Practice Administrator in Shrewsbury

Job Title

Practice Administrator

Reports To

Practice Manager / Deputy Practice Manager

Location

Shawbury Medical Practice

Job Purpose

To provide high-quality administrative and clerical support to ensure the smooth day‑to‑day running of the GP practice.

Key Responsibilities

• Administrative Duties: Provide general administrative support including filing, scanning, photocopying, and document management; maintain accurate and up‑to‑date patient records using clinical systems.
• Process Incoming and Outgoing Correspondence: handle letters, emails, NHS forms.
• Register new patients and update demographic information.
• Manage referrals, ensuring they are processed in a timely and accurate manner.
• Patient & Public Interaction: act as a point of contact for patients, carers, and external organisations; handle telephone and email enquiries in a professional and confidential manner; assist patients with appointment queries, online services, and general information; maintain a courteous and supportive approach to all patient interactions.
• Clinical Support: support clinicians with administrative aspects of patient care (e.g. test results, referrals, recalls); monitor and action tasks on the clinical system as directed; assist with coordination of clinics, appointments, and patient follow‑ups.
• Data Management & Compliance: ensure compliance with GDPR, confidentiality, NHS data protection standards; maintain accurate data entry and reporting; support audits and quality improvement processes; follow practice policies, procedures, and health & safety guidelines.
• Operational Support: assist with workload distribution and daily practice operations; liaise with hospitals, community services, and other NHS teams; support the management team with ad hoc administrative tasks; contribute to improving processes and patient experience.

Key Skills & Competencies

• Excellent organisational and time‑management skills.
• Strong attention to detail and accuracy.
• Proficient IT skills (Microsoft Office and clinical systems).
• Effective communication skills (verbal and written).
• Ability to work independently and as part of a team.
• Professional, confidential, and empathetic approach.
• Ability to prioritise workload in a busy environment.