At a Glance
- Tasks: Support front-of-house duties and assist with facilities-related projects.
- Company: Join a government organisation committed to inclusivity and community support.
- Benefits: Permanent contract, competitive salary, and opportunities for training.
- Other info: Great career growth potential in a dynamic work environment.
- Why this job: Make a difference by enhancing customer experiences in a collaborative team.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 24000 - 28000 € per year.
We are looking for a customer‑focused individual who is comfortable balancing front‑of‑house duties with administrative and operational responsibilities. The role sits within a collaborative team delivering defined outcomes for customers and stakeholders, with specific responsibility for the delivery of services and support for facilities‑related projects. The role includes shared reception desk cover between 8:30am and 4:45pm alongside the Assistant Facilities Managers, as well as active involvement in compliance, audits and day‑to‑day facilities coordination.
Key Responsibilities
- Provide front‑of‑house support, welcoming visitors and ensuring they are supported appropriately.
- Ensure site security procedures are followed at all times.
- Deliver support services including porterage, meeting room management and managing the FM mailbox.
- Liaise with the Assistant Facilities Manager, clients and internal stakeholders.
- Support inductions for new starters, including health & safety and environmental inductions.
- Log, facilitate and oversee reactive maintenance and planned preventative maintenance (PPM) visits.
- Support compliance with environmental, HSEQ and security standards, including audits.
- Provide general administrative support and assist with low to medium risk projects.
Professional and Personal Competencies / Qualifications
- Strong customer service and customer experience skills.
- Facilities experience is desirable.
- Confident communicator with strong written and verbal communication skills.
- Comfortable taking on responsibility, including involvement in risk assessments.
- Willing to undertake first aid training.
- Team player with a proactive and problem‑solving approach.
- Experience working in a fast‑paced environment.
Facilities Assistant in Shrewsbury employer: Career Choices Dewis Gyrfa Ltd
At ISS, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values collaboration and customer service. Located in Shrewsbury, our Facilities Assistant role provides opportunities for professional growth through hands-on experience in facilities management, compliance, and project support, all while contributing to a team dedicated to delivering exceptional service. With a commitment to employee development and recognition as a Disability Confident Committed employer, we ensure that every team member feels valued and empowered to succeed.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant in Shrewsbury
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service skills and facilities experience.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in previous roles. Highlighting your proactive approach and problem-solving abilities will make you stand out as a great fit for the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Facilities Assistant in Shrewsbury
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've made a positive impact on customers in the past, so share specific examples that demonstrate your skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand the role and can connect their experience to our needs.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Facilities Assistant role. Familiarise yourself with the key responsibilities like front-of-house support and compliance tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help someone, as this will highlight your suitability for the job.
✨Prepare for Teamwork Questions
As a Facilities Assistant, you'll be part of a collaborative team. Be prepared to discuss your experience working in teams, how you handle conflicts, and your approach to problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Proactivity
This role requires a proactive approach, so think of instances where you've taken initiative in previous jobs or projects. Whether it was managing a project or improving a process, sharing these experiences will show that you're ready to take on responsibility and contribute positively to the team.
