Shift Manager – Chilled Food Manufacturing

We are looking for an experienced and driven Shift Manager to join our chilled food manufacturing operation in Ebbw Vale. Reporting to the Production Manager, you’ll play a key leadership role in delivering safe, efficient, and high-quality production while creating a positive and high-performing team culture. This is an exciting opportunity for a strong people manager with a passion for operational excellence, food safety, continuous improvement, and developing teams within a fast-moving manufacturing environment.

Responsibilities

• Lead the daily production operation, ensuring customer expectations, quality standards, and production targets are consistently achieved.
• Lead, motivate, and supervise production teams to ensure safe, compliant, and efficient operations.
• Deliver daily production targets, KPIs, output volumes, and quality standards.
• Maximise productivity by coordinating labour, materials, and equipment effectively.
• Drive food safety, GMP, HACCP, hygiene, and health & safety compliance at all times.
• Monitor production performance and resolve operational issues quickly and effectively.
• Support continuous improvement initiatives focused on reducing waste, downtime, and inefficiencies.
• Conduct shift handovers and communicate operational priorities clearly across teams.
• Coach, train, and develop team members, including succession planning and skills development.
• Manage attendance, performance, employee engagement, and disciplinary processes where required.
• Work collaboratively with Engineering, Quality, Warehouse, and Planning teams to maintain smooth production flow.
• Ensure accurate completion of production records, compliance documentation, and reporting.
• Promote a positive safety-first culture and maintain excellent housekeeping standards.
• Lead by example and build strong cross-functional relationships across the site.

Qualifications

• Previous experience as a Shift Manager, Production Supervisor, or similar leadership role within food manufacturing.
• Strong understanding of chilled food production environments.
• Excellent knowledge of Food Safety, HACCP, GMP, and Health & Safety standards.
• Proven ability to lead teams, manage performance, and drive engagement.
• Strong problem-solving and decision-making skills.
• Experience delivering against production KPIs and operational targets.
• Food Safety or Health & Safety qualifications.
• Eligibility to legally work in the UK.

Benefits

• Salary Sacrifice Schemes including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension.
• 20 days annual leave plus 8 bank holidays with the option to purchase extra holiday.
• Discounts via our online retail platform and in-store; free product handouts across sites.
• EV charging points at selected sites.
• 24/7 access to GroceryAid for free financial, emotional, and practical support.
• Free on-demand exercise classes, gym discounts, diet & nutrition advice, and access to thousands of healthy recipes.
• Online wellbeing support, including mindfulness to lifestyle resources.
• Financial wellbeing tools, mortgage calculators, budgeting tools.
• Personalised online learning platform (LMS), formal and informal training opportunities.
• Performance Development Plans, regular Career Conversations, and Company Mentoring Scheme.
• Recognition through Club Compleat rewards, community & culture initiatives, paid volunteering days, and employee networks.

Equality and Diversity

We’re proud to be an equal opportunities employer and are committed to Fairness, Equity, Inclusivity, and Respect. If you need a reasonable adjustment at any stage of our recruitment process, just let us know – we’ll support you confidentially and with care.