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- Tasks: Coordinate engineers and manage customer communications to ensure smooth service operations.
- Company: Established engineering and manufacturing business in Old Trafford, Manchester.
- Benefits: Competitive salary, 23 days holiday, pension scheme, and profit-related bonus.
- Other info: Great opportunities for long-term development and career growth.
- Why this job: Be at the heart of a busy team and make impactful decisions every day.
- Qualifications: Experience in scheduling or customer service with strong organisational skills.
The predicted salary is between 27000 - 29000 £ per year.
Do you thrive in a fast-paced environment where your decisions keep everything running smoothly? We're recruiting for a Service Scheduler to join a growing and well-established engineering and manufacturing business based in Old Trafford, Manchester. As a Service Scheduler, you'll play a key role in coordinating engineers, supporting customers, and ensuring service operations run efficiently day to day. This is a varied and hands-on opportunity for a Service Scheduler who enjoys organisation, problem solving, and being at the centre of a busy service team.
What will you be doing as a Service Scheduler?
- Scheduling service engineers for maintenance visits and installations
- Managing customer communications including queries, quotations, service updates and contracts
- Coordinating export shipping for service work or product dispatch
- Building strong relationships with customers to ensure smooth service delivery
- Logging and tracking service requests to ensure timely resolution
- Producing service and performance reports using Excel and internal systems
- Supporting improvements to customer service processes and operational systems
We would LOVE to hear from you if you have the following skills and experience:
- Previous experience as a Service Scheduler, Service Coordinator, Service Administrator, Engineer Scheduler, Customer Service Coordinator, or Operations Coordinator.
- Strong decision-making skills, with the confidence to decide which engineer should be assigned to each job based on availability, location, and priority.
- Ability to think quickly and stay calm under pressure in a busy scheduling environment
- Excellent organisational skills and the ability to multitask and prioritise effectively
- Strong IT skills, particularly Excel and Outlook/Calendar scheduling
- Confident communicator who can liaise effectively with engineers, customers, and internal teams
Desirable:
- Experience using MRP Sage, or similar order processing or scheduling software
- Background in service coordination, logistics, or customer service administration
What will you get in return for your work as a Service Scheduler?
- £27,000 – £29,000 salary depending on experience
- Monday to Friday working hours (9:00am – 5:00pm)
- 23 days holiday plus bank holidays
- Pension scheme
- Profit-related bonus
- Opportunity for overtime
- 12-day sickness policy
- Long-term development opportunities with the potential to grow within the department
Service Scheduler employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Scheduler
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and team culture. This way, when you chat with them, you can show you're genuinely interested and ready to fit right in.
✨Tip Number 2
Practice your communication skills! As a Service Scheduler, you'll be liaising with engineers and customers all day. Try role-playing common scenarios with a friend to boost your confidence and clarity.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past where you juggled multiple tasks or solved problems under pressure. This will help you stand out as the perfect fit for the busy environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Scheduler or in similar roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your organisational and decision-making abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've successfully managed scheduling and customer communications in the past.
Show Off Your IT Skills: Since strong IT skills are key for this role, make sure to mention your proficiency with Excel and any scheduling software you’ve used. We love seeing candidates who can hit the ground running with tech!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Scheduler. Familiarise yourself with scheduling processes, customer communication, and how to manage service requests. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
During the interview, be ready to discuss specific examples of how you've successfully managed multiple tasks or prioritised effectively in a busy environment. Use real-life scenarios to demonstrate your organisational prowess and decision-making skills, as these are crucial for the role.
✨Brush Up on Your IT Skills
Since strong IT skills, especially in Excel and Outlook, are essential for this position, be prepared to talk about your experience with these tools. You might even want to mention any relevant software you've used, like MRP Sage, to show that you're tech-savvy and ready to hit the ground running.
✨Communicate Like a Pro
As a Service Scheduler, you'll need to liaise with engineers and customers regularly. Practice articulating your thoughts clearly and confidently during the interview. Highlight your communication style and how you build relationships, as this will reassure them that you can handle customer queries and maintain smooth service delivery.