At a Glance
- Tasks: Lead and support services for individuals with complex needs across multiple locations.
- Company: Join CareTech, a leading provider of specialist social care services.
- Benefits: Competitive salary, car allowance, bonuses, and ongoing training opportunities.
- Other info: Flexible working hours and commitment to professional development.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Level 5 qualification in Health & Social Care and management experience required.
The predicted salary is between 45000 - 45000 € per year.
At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs. We are seeking an experienced Senior Service Manager (Complex Needs) to provide operational and strategic leadership across our Adults North services. This senior role supports individuals with learning disabilities, autism, mental health conditions and other complex needs to live safe, fulfilling and person‑centred lives.
Key Responsibilities
- Oversee and support multiple supported living services
- Lead service development, start‑ups and transitions in partnership with Locality and New Business teams
- Ensure services meet or exceed CQC and regulatory standards
- Coach, mentor and develop Registered Managers, Service Managers and frontline teams
- Build strong relationships with commissioners, local authorities and professionals
- Manage budgets, risks, quality assurance and continuous service improvement
- Contribute to regional Senior Management Team discussions
- Lead or support complex HR investigations when required
Essential Requirements
- Level 5 qualification in Health & Social Care (or equivalent)
- Management/Leadership qualification (Level 3+)
- Experience as a CQC Registered Manager
- Multi‑site management experience within complex needs services
- Strong knowledge of person‑centred, trauma‑informed practice
- Experience with safeguarding, inspections and statutory authorities
- Financial and people management experience
- Full UK driving licence and access to own vehicle
Skills & Attributes
- Strong leadership, communication and decision‑making skills
- Calm, resilient and values‑driven
- Passionate about empowering people with complex needs
- High standards of integrity, professionalism and accountability
Additional Information
- Flexible working required, including occasional evenings/weekends
- Enhanced DBS required
- Commitment to safeguarding, equality and ongoing professional development
What We Offer
- Recommend A Friend Bonus
- Free DBS Check
- Blue Light Card
- Stakeholder Pension
- Free Employee Assistance Programme
- Annual Employee Awards Evening
- Employee Recognition Schemes
- Ongoing training with clear career progression opportunities, including access to qualifications up to degree level
- CareTech Foundation - Opportunity to apply for family and friend’s grant
Apply today to join a friendly, empowering organisation committed to person-centred support and creating Extraordinary Days, Every Day.
About CareTech: CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives – this could be finding employment, having an active social life, learning new skills or building self-confidence. CareTech Community Services are proud to inform you that they are a Disability Confident Leader.
Some roles may require male or female employees only, where this is a genuine occupational requirement in accordance with the Equality Act 2010.
Senior Service Manager employer: Career Choices Dewis Gyrfa Ltd
At CareTech, we pride ourselves on being an exceptional employer, offering a supportive and empowering work culture that prioritises the well-being of both our employees and the individuals we serve. With competitive salaries, generous benefits including a car allowance, and a commitment to ongoing professional development, we provide clear pathways for career progression in a dynamic environment across Greater Manchester, Yorkshire, and North Wales. Join us in making a meaningful impact every day as we strive to create Extraordinary Days for those with complex needs.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and social care sector. Attend local events or online webinars to meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching CareTech and its values. Understand their commitment to person-centred care and think of examples from your experience that align with this. Show them you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Senior Service Manager role.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We love seeing applications directly from candidates who are genuinely interested in joining our mission at CareTech. Let’s make those Extraordinary Days happen together!
We think you need these skills to ace Senior Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Service Manager role. Highlight your leadership experience, especially in complex needs services, and don’t forget to mention any relevant qualifications!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about empowering individuals with complex needs and how your values align with our mission at CareTech. Keep it personal and engaging!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to lead and improve services. Use metrics where possible to show how you’ve made a difference in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of a Senior Service Manager, especially around person-centred care and CQC standards. Brush up on your knowledge of complex needs services and be ready to discuss how your experience aligns with CareTech's mission.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed teams in the past. Think about times when you’ve coached or mentored others, as this is crucial for the role. Be ready to discuss how you build relationships with commissioners and local authorities.
✨Demonstrate Your Passion
CareTech is all about empowering individuals with complex needs. Share your personal motivations for working in this field and how you’ve made a difference in previous roles. This will show that you’re not just looking for a job, but that you genuinely care about the people you’ll be supporting.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your decision-making and problem-solving skills. Think through potential challenges you might encounter in managing multiple services and how you would handle them. This will demonstrate your strategic thinking and operational expertise.
