At a Glance
- Tasks: Lead and support housing services, mentor apprentices, and manage tenancy issues.
- Company: Dynamic housing organisation focused on community development.
- Benefits: Competitive salary, professional growth, and a chance to make a difference.
- Other info: Opportunity to work in a vibrant environment with community engagement activities.
- Why this job: Join a passionate team and help communities thrive while developing your leadership skills.
- Qualifications: Strong leadership and problem-solving skills, with a passion for housing services.
The predicted salary is between 30000 - 40000 £ per year.
Do you have strong leadership skills, a proactive approach to problem‑solving, and a passion for delivering excellent housing services? We’re looking for a Senior Neighbourhood Housing Officer to join our team and play a key role in leading tenancy management services and supporting our communities to thrive. This role is based in Liverpool, with travel across our operational areas where required.
What You’ll Be Doing
- Supervise, mentor and support Housing Officer Apprentices, ensuring their development and successful progression.
- Support the Neighbourhood Team Leader in delivering a high‑quality, customer‑focused tenancy and estate management service.
- Provide day‑to‑day guidance to Neighbourhood Housing Officers, supporting them with complex or sensitive cases.
- Undertake a range of Neighbourhood Officer duties, including managing your own patch where required.
- Assist in monitoring team performance, using data and KPIs to drive service improvements and ensure targets are met.
- Investigate complaints and ensure responses are delivered within agreed timescales, including supporting Councillor enquiries.
- Oversee and support complex cases including anti‑social behaviour, tenancy breaches, succession claims and safeguarding concerns.
- Support the management of compliance‑related cases, including no access and decant cases, ensuring risks are effectively managed.
- Carry out audit checks on tenancy and ASB cases to ensure compliance with procedures and high‑quality case management.
- Support induction and training of new starters, helping to embed a strong performance culture within the team.
- Work collaboratively with internal teams including Safer Estates, Assets and Tenant Involvement to deliver joined‑up services.
- Build and maintain strong relationships with external partners, stakeholders and local agencies, representing the organisation at meetings.
- Support the delivery of neighbourhood plans, estate walkabouts and community engagement activities.
- Contribute to service improvements, helping to create safe, clean and well‑managed neighbourhoods.
- Promote tenant engagement and support resident involvement in shaping services.
- Ensure all activity aligns with safeguarding, health.
Senior Neighbourhood Housing Officer - 12 Month Contract employer: Career Choices Dewis Gyrfa Ltd
As a Senior Neighbourhood Housing Officer in Liverpool, you will be part of a dynamic team dedicated to enhancing community living and delivering exceptional housing services. Our organisation fosters a supportive work culture that prioritises employee development through mentorship and training opportunities, ensuring you can grow your career while making a meaningful impact in the lives of residents. With a focus on collaboration and community engagement, we offer a rewarding environment where your contributions are valued and recognised.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Neighbourhood Housing Officer - 12 Month Contract
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and engage with community groups. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, highlight your experience in mentoring and supporting teams. Share specific examples of how you've helped others succeed in their roles.
✨Tip Number 3
Be proactive in your job search! Don’t just wait for job postings; reach out directly to organisations you admire. Express your interest in working with them and ask if they have any upcoming opportunities.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you’re genuinely interested in being part of our team. Don’t miss out!
We think you need these skills to ace Senior Neighbourhood Housing Officer - 12 Month Contract
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've mentored or supported others, especially in housing services. Share specific examples that demonstrate your proactive approach to problem-solving!
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their applications to the role. Use the job description as a guide and make sure to align your skills and experiences with what we’re looking for in a Senior Neighbourhood Housing Officer.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid fluff and focus on what makes you the perfect fit for our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Showcase Your Leadership Skills
As a Senior Neighbourhood Housing Officer, strong leadership is key. Be ready to share specific examples of how you've successfully led teams or mentored others in the past. Highlight your proactive approach to problem-solving and how it has positively impacted your previous roles.
✨Know the Community
Familiarise yourself with the local area and its challenges. Research the neighbourhoods you’ll be working in and think about how you can contribute to making them thrive. This shows your commitment and understanding of the role's impact on the community.
✨Prepare for Complex Case Discussions
Expect questions about handling complex cases like anti-social behaviour or tenancy breaches. Prepare to discuss your strategies for managing these situations effectively, including any relevant experiences that demonstrate your ability to navigate sensitive issues.
✨Emphasise Collaboration
This role requires working closely with various internal teams and external partners. Be prepared to talk about your experience in collaborative projects and how you’ve built strong relationships with stakeholders. This will show that you can work well within a team and drive service improvements.
