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- Tasks: Manage and triage mental health referrals, ensuring effective communication and support.
- Company: Join the Gloucestershire Health and Care NHS Foundation Trust team.
- Benefits: Competitive salary, full-time hours, and opportunities for professional development.
- Why this job: Make a real difference in people's lives by providing essential mental health support.
- Qualifications: Experience in mental health and strong communication skills required.
- Other info: Be part of a supportive team with excellent career growth potential.
The predicted salary is between 38682 - 46580 £ per year.
£38,682.00 to £46,580.00 per year
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 28/02/2026
About this job
You will be part of the team that provides the first stage in the Trust's care navigation system receiving requests using contact methods, including letters, e-mail and telephone. We provide a central resource for referrers and Trust staff to ensure the effective receipt and subsequent processing of referrals into our services. We further provide effective signposting to services external to the Trust.
We accept routine, urgent and crisis referrals, each having a specific pathway to follow. We provide an effective first point of contact, a link with primary and secondary services, partner agencies and organisations outside of the Trust. The service focus is to ensure callers or requests are directed to the appropriate person/resource in the Trust in the most effective manner.
Where the request is for advice or a specialist opinion, the centre staff will link the request to either internal or external sources in a timely manner. The intention will be to leave the person making the request feeling valued and satisfied with the outcome, before ending the contact. Where an immediate response for advice/specialist opinion is not available, staff will work to an agreed response time, which will be shared with the person making the request.
You will have support from Senior Health Practitioners colleagues (Band 6) and the Operational Manager to help your development and you'll be able to share your knowledge and experience with our Call Handlers (Band 3) and Mental Health Practitioners (Band 5).
The post holder will be part of the Gloucestershire Health and Care NHS Foundation Trust First Point of Contact Centre (FPCC) and will manage and triage mental health referrals coming into the Trust. The service is a professional referral service accepting telephone, letter, or e-mail referrals from patients, carers, GPs, Health Care Professionals within mental health working, police, ambulance staff, and some external agencies; this list is not exhaustive.
The practitioners within the team are responsible for initial screening, triaging and the allocation of referrals to the appropriate service within the Trust or signposting to a relevant external service. The post holder will be responsible for triaging referrals, routine and urgent and crisis made to the Trust and directing them to the most appropriate service.
Full qualifications, training & experience requirements for the role are underlined in the Job Description/Person Specification. Please refer to the Additional Information attachment before submitting your application.
Senior Mental Health Practitioner FPCC employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Mental Health Practitioner FPCC
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field, especially those who work at the Trust. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your triaging skills. Think about scenarios where you had to manage urgent referrals and how you handled them. We want to see your problem-solving skills in action!
✨Tip Number 3
Show your passion for mental health! During interviews, share your experiences and why you care about helping others. We love candidates who are genuinely invested in making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at the FPCC.
We think you need these skills to ace Senior Mental Health Practitioner FPCC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Mental Health Practitioner role. Highlight your relevant experience in triaging and managing mental health referrals, as well as any specific skills that align with the job description.
Showcase Your Communication Skills: Since this role involves a lot of communication with various stakeholders, emphasise your ability to communicate effectively. Use examples from your past experiences where you successfully managed calls or written requests, ensuring clarity and empathy.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon and ensure your key points stand out. We want to see your qualifications and experience without having to sift through unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at StudySmarter.
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Senior Mental Health Practitioner in the FPCC. Familiarise yourself with the referral processes, triaging methods, and how to effectively communicate with various stakeholders. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As this role involves interacting with patients, GPs, and other professionals, it's crucial to highlight your communication skills. Prepare examples of how you've successfully managed difficult conversations or provided clear information in past roles. This will show that you can handle the demands of the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making abilities. Think about situations where you've had to triage referrals or manage urgent requests. Practising these scenarios will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewers. Inquire about the team dynamics, support for professional development, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
