At a Glance
- Tasks: Design and implement full-stack Amazon Connect solutions for an enhanced customer experience.
- Company: Join a leading tech firm focused on innovative customer solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and collaboration with top AWS teams.
- Why this job: Make a real impact by shaping customer experiences with cutting-edge technology.
- Qualifications: 2 years in technical roles, AWS certifications, and programming skills in Python, Node.js, and React.
The predicted salary is between 60000 - 80000 £ per year.
The Senior Amazon CX Engineer is a professional services role focused on the design, implementation and tier 2 support of full-stack Amazon Connect solutions. This position delivers customer experience solutions through infrastructure and application development expertise.
Key Responsibilities
- Design and build Amazon Connect environments, including infrastructure and contact flows for voice, chat and email.
- Implement and support Amazon Connect features including Step‑by‑Step Guides, Cases and Diallers.
- Integrate Amazon Connect with other AWS components or external systems using AWS Lambda.
- Develop, maintain, and optimize Amazon Lex and Conversational AI interfaces.
- Build custom reporting solutions using DSQL.
- Work directly with clients to gather requirements and deliver technical solutions.
- Collaborate with AWS teams and partners during implementation projects.
- Deliver client‑facing training on Amazon Connect technologies.
- Provide technical guidance from design to deployment.
- Document technical designs and operational procedures.
- Travel to client sites as required to support project activities.
Minimum Required Qualifications
- 2 years of experience in technical implementation or consulting roles.
- Amazon Connect Communications Specialist or Amazon Connect Developer Specialist certification.
- AWS Certified Cloud Practitioner (or working towards any AWS Associate level certification).
Additional Technical Skills
- Python, Node.js, and React programming experience.
- Infrastructure as code using CDK and Terraform.
- API design and development.
- Strong SQL skills and experience developing custom reporting or analytics solutions.
- Security best practices knowledge.
- Version control systems (Git).
Senior Amazon CX Engineer employer: Career Choices Dewis Gyrfa Ltd
As a Senior Amazon CX Engineer, you will thrive in a dynamic work environment that champions innovation and collaboration. Our company offers competitive benefits, a supportive culture that prioritises employee growth through continuous learning opportunities, and the chance to work on cutting-edge technology solutions in a vibrant location. Join us to make a meaningful impact while enjoying a fulfilling career path in the ever-evolving world of customer experience.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Amazon CX Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Amazon Connect. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects related to Amazon Connect and AWS. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Amazon Connect and AWS. We recommend practicing with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Amazon CX Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Amazon Connect and any relevant AWS certifications. We want to see how your skills match the role, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience solutions and how your background makes you a perfect fit for our team. Let us know what excites you about this role!
Showcase Your Projects:If you've worked on any projects involving Amazon Connect or related technologies, make sure to mention them. We love seeing real-world applications of your skills, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Amazon Connect Inside Out
Make sure you’re well-versed in Amazon Connect and its features. Brush up on your knowledge of contact flows, Step-by-Step Guides, and how to integrate with AWS Lambda. Being able to discuss these topics confidently will show that you’re not just familiar but truly understand the platform.
✨Showcase Your Technical Skills
Prepare to demonstrate your programming skills in Python, Node.js, and React. Have examples ready that highlight your experience with infrastructure as code using CDK and Terraform. This is your chance to shine, so don’t hold back on showcasing your technical prowess!
✨Client Interaction is Key
Since this role involves working directly with clients, be ready to discuss your experience in gathering requirements and delivering solutions. Share specific examples of how you’ve successfully collaborated with clients in the past, and how you’ve handled any challenges that arose.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving abilities. Think about potential challenges you might face when implementing Amazon Connect solutions and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
