At a Glance
- Tasks: Support local communities by visiting customers and explaining TV licence requirements.
- Company: Join a forward-thinking company that values flexibility and community support.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while enjoying independence and flexibility.
- Qualifications: Full UK driving licence and strong communication skills are essential.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps with full training, great benefits, and the freedom of working independently.
What’s in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid, including your daily commute from home
- Flexible 36.5 hour working week, with the option of a four day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family-friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4 pm and 9 pm (Mon-Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Taunton (to be considered for this role you must live in TA postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
- Full UK Driving Licence (essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem-solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the TA postcode area
- Schedule flexibility to work required evening and weekend hours
- Experience in customer-facing roles is essential – your attitude, professionalism, and ability to communicate are what matter most
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustmentscapita.com or call 07784 237318 and we’ll get back to you.
Field Officer in Salisbury employer: Career Choices Dewis Gyrfa Ltd
Join a dynamic team as a Field Officer in Taunton, where you will enjoy a competitive salary of £31,650, a company car or generous car allowance, and a flexible working schedule that allows you to balance your personal life. Our inclusive work culture prioritises employee wellbeing with benefits such as a generous holiday allowance, paid volunteering days, and access to diversity networks, ensuring you have the support and resources needed for both professional growth and personal fulfilment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Officer in Salisbury
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role of Field Officer. Plus, it’ll give you a chance to highlight how your skills align with their mission.
✨Tip Number 2
Practice your communication skills! As a Field Officer, you'll need to engage with customers from all walks of life. Role-play common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from past experiences where you’ve had to think on your feet or handle difficult situations. This will demonstrate your ability to stay calm and professional under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the benefits we offer, making it easier for you to prepare.
We think you need these skills to ace Field Officer in Salisbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Field Officer role. We want to see how you can support local communities and engage with customers effectively.
Show Off Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your ability to connect with people from all backgrounds. Share examples of how you've successfully navigated customer interactions in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your attention to detail right from the start!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Field Officer role. Familiarise yourself with the responsibilities, such as visiting customers and explaining TV licence requirements. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Field Officer, strong communication is key. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Practising these scenarios can help you articulate your skills effectively during the interview.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving mindset. Think of situations where you've had to make quick decisions or handle challenging customer interactions. Highlight your ability to stay calm and professional, as this is crucial for the role.
✨Be Ready to Discuss Flexibility
Since the job requires working evenings and weekends, be prepared to discuss your availability and how you plan to manage your schedule. Showing that you're adaptable and willing to work around customer needs will impress the interviewers.
