At a Glance
- Tasks: Provide reception and administrative support in a busy health service.
- Company: Join Manchester University NHS Foundation Trust, a leader in healthcare.
- Benefits: Flexible working hours, supportive team environment, and opportunities for personal growth.
- Other info: Embrace diversity and equality in a welcoming workplace.
- Why this job: Make a difference in people's lives while developing your skills in a dynamic setting.
- Qualifications: Good education, customer service experience, and strong communication skills required.
The predicted salary is between 29970 - 36483 € per year.
We are looking for a highly motivated and enthusiastic reception/clerical officer to provide reception and administrative support to a busy Sexual Health and Contraception Service for 37.5 hours per week. Excellent communication skills and the ability to work calmly under pressure, using initiative to prioritise work to meet deadlines are required.
Key Responsibilities
- Greet all visitors in the reception area, ascertain their requirements and respond appropriately.
- Clarify patient demographics for every contact (face‑to‑face and telephone) and ensure systems are updated regularly.
- Enter clinic attendances and outcomes onto INFORM within the identified time scales and to the required standards.
- Book appointments, update attendances and action referrals.
- Maintain the reception waiting area in an orderly state at all times.
- Answer telephone calls courteously and politely, direct enquiries appropriately, take messages, and liaise with other departments.
- Arrange and respond to transport‑Interpreter requests as directed.
- Maintain confidentiality, safety and security of the reception area and report any adverse matters to senior staff.
- Work flexibly across the service as required.
Location & Working Hours
The post holder will be based at Lance Burn Health Centre and travel across Greater Manchester as required. Hours are Monday to Saturday on a flexible rota basis, total 37.5 hours per week.
Qualifications & Requirements
- Good standard of general education.
- Previous experience of dealing with patients or customers.
- Good level of computer literacy.
- Excellent communication skills.
- Ability to work calmly under pressure and prioritise work.
- Strong team player with a flexible approach to work, including covering for sickness and annual leave.
Equal Opportunities
Manchester University NHS Foundation Trust (MFT) is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any unlawful discrimination across our workforce. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.
Receptionist/Clerical Officer | Manchester University NHS Foundation Trust in Salford employer: Career Choices Dewis Gyrfa Ltd
At Manchester University NHS Foundation Trust, we pride ourselves on being an exceptional employer that values diversity and promotes equality of opportunity. Our supportive work culture fosters professional growth, offering employees the chance to develop their skills in a dynamic healthcare environment. With flexible working hours and a commitment to employee well-being, joining our team means contributing to meaningful healthcare services while enjoying a rewarding career in the heart of Greater Manchester.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Clerical Officer | Manchester University NHS Foundation Trust in Salford
✨Tip Number 1
Make sure you research the Manchester University NHS Foundation Trust before your interview. Knowing their values and recent projects can help you connect your skills to what they need, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication, try role-playing common scenarios you might face as a receptionist. This will help you feel more confident when interacting with patients and colleagues.
✨Tip Number 3
Be ready to demonstrate your ability to work under pressure. Think of examples from your past experiences where you successfully managed multiple tasks at once, and be prepared to share these during your interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Receptionist/Clerical Officer | Manchester University NHS Foundation Trust in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about interacting with visitors and patients, make sure your application highlights your excellent communication skills. Use examples from your past experiences to show how you’ve handled similar situations.
Keep It Professional Yet Friendly:When writing your application, strike a balance between professionalism and friendliness. We want to see your personality shine through while still maintaining a respectful tone that fits the healthcare environment.
Tailor Your Experience to the Role:Make sure to tailor your application to reflect the key responsibilities mentioned in the job description. If you've got experience in booking appointments or handling patient information, shout about it!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Clerical Officer. Familiarise yourself with the key tasks like greeting visitors, managing appointments, and maintaining confidentiality. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you’ve handled difficult situations or provided exceptional customer service. This will showcase your ability to remain calm under pressure.
✨Demonstrate Your Organisational Skills
Being organised is key in a busy environment. Bring up specific instances where you successfully managed multiple tasks or prioritised work to meet deadlines. This will show that you can handle the fast-paced nature of the Sexual Health and Contraception Service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges faced by the department, or how success is measured in this role. This not only shows your interest but also helps you gauge if the job is the right fit for you.
