Health and Social Care Screening Officer | Northern Care Alliance NHS Foundation Trust in Salford

The Health and Social Care Screening Officer post has become available within the Adult Social Care Contact Team, supporting the various Integrated Social Care Teams across the City. The Adult Social Care Contact Team is the first point of contact for people who live in Salford who may need to access social care services.

Within this role, you will be required to work closely with colleagues to provide information, advice and support to adults and their carers who may be eligible for assessment and care services under the Care Act 2014. We strive to support people to live well and to be safe at home by having strength-based conversations to promote their wellbeing.

You will be the first point of contact for the person requesting support. You will undertake strength-based conversations with people, supporting them to maximise their wellbeing. You will offer a person-centred approach ensuring a compassionate and personalised approach. You will screen and process referrals received via e-mail, electronic portal or telephone, providing ad hoc administrative support as required.

The successful applicant will have excellent customer care and communication skills with a clear understanding of customers and their needs. You will have a keen eye for attention to detail and the experience and ability to use various computerised packages including Microsoft Office applications. You will need to input accurately and efficiently into various database systems and demonstrate attention to detail when handling sensitive personal data.

You will be required to be an effective team player and be able to work on your own initiative, with excellent organisational skills, prioritising your own workload when necessary. You must have a flexible approach to work and positively embrace change.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford, to save and improve lives.

As a large NHS Trust, we are committed to enhancing the health of our local population by delivering consistently high standards of care and collaborating closely with local authorities and key partners. We believe in our power and potential to make a difference and we are always looking for people who demonstrate our three core values: care, appreciate and inspire to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.