At a Glance
- Tasks: Identify and assist customers affected by welfare reform, maximising their housing benefits.
- Company: ForHousing focuses on improving the lives of social housing tenants through customer-focused services.
- Benefits: Enjoy discounts on various products, a cycle to work scheme, and access to a 24/7 Employee Assistance Programme.
- Other info: Some office attendance is required, but flexible working options are available.
- Why this job: This role empowers you to make a real difference in customers' financial wellbeing.
- Qualifications: Essential knowledge of welfare reform, housing benefits, and universal credit is required.
The predicted salary is between 30000 - 40000 £ per year.
Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.
What you’ll be doing:
- Identifying and reaching out to customers and households at risk of or affected by welfare reform.
- Offering solutions based on household assessment, either delivered directly or via partner organisations.
- Ensuring customers’ housing benefit or universal credit is maximised by advising on current regulations and legislation, and supporting customers to make claims.
- Working closely with our Income team, Independent Living Service, and Neighbourhood teams to ensure our service is consistent and seamless from a customer perspective.
- Identifying, building, and maintaining effective partnerships with external services to improve our customers’ financial wellbeing.
- Delivering specific activities to resolve issues faced by households affected by welfare reform, based on customer insight and good practice. This will include advice around Rightsizing moves, Income Maximisation, Welfare Reform briefings, promoting financial products, household financial assessment, and engaging with money and debt advice.
- There will be a requirement to attend the office on occasion.
We are outcome driven, so we empower you to do your best work, in the way that works best for you.
Why ForHousing?
- Some of your time can be spent working at home, or you’re free to spend more time in the office if you prefer.
Benefits:
- STAR partnership offers discounts across a wide range of shops and products, including purchase technology or white goods and extras such as gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
- Cycle to work scheme: save up to 40% on bikes and equipment.
- Employee Assistance Programme: access to a 24/7 counselling and support helpline.
What we’re looking for:
- Knowledge of welfare reform, housing benefits, and universal credit is essential.
- Knowledge of service charges would be beneficial.
- Understanding of social housing issues, or work experience in the sector would be ideal.
ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. If you need any adjustments to be made to our recruitment process, please get in touch with the team on recruitmentforhousing.co.uk.
Financial Support Officer in Salford employer: Career Choices Dewis Gyrfa Ltd
ForHousing is dedicated to providing safe and sustainable homes for social housing tenants in the UK. Employees benefit from a cycle to work scheme and a comprehensive Employee Assistance Programme. The team is committed to inclusivity and welcomes diverse applicants.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
