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- Tasks: Lead complex IT service migrations and ensure seamless transitions to modern solutions.
- Company: Join DWP Digital, the UK's largest government department, making a real impact.
- Benefits: Competitive salary, generous pension contributions, flexible hours, and 26+ days of holiday.
- Why this job: Shape the future of digital services used by millions and enhance public service delivery.
- Qualifications: Experience in IT programmes, service management frameworks, and integration technologies.
- Other info: Hybrid working model with excellent career growth and a diverse, inclusive culture.
The predicted salary is between 57946 - 58946 £ per year.
£57,946 to £58,946 per year, 28.97% employer pension contributions
Contract Type: Permanent
Hours: Full time
Disability Confident: Yes
Closing Date: 13/02/2026
About this job
Pay of £57,946, plus 28.97% employer pension contributions worth £16,786, hybrid working, flexible hours, and great work-life balance. Are you ready to lead complex service migrations that shape the future of digital services across government? As a Senior IT Service Manager, you'll join a team responsible for leading the migration of DWP Digital Integration customers from legacy products to more efficient, modern strategic solutions, or oversee their decommissioning. You'll ensure minimal disruption to live services used by millions of customers, and work closely with Application Support and Integration Live Service teams. You'll coordinate service transitions with other government departments and external partners, managing resources across projects, service teams, and suppliers. This is a high-impact role where your work will shape the future of digital services and strengthen DWP's digital capability for years to come.
DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
What skills, knowledge and experience will you need?
- Working knowledge with Networks, Application Support and Agile Delivery Squads
- Experience delivering complex IT programmes in multi-stakeholder environments
- Detailed knowledge of integration technologies (APIs, File Transfer, Events)
- Strong experience with Service Management Frameworks (ITIL4, Agile Service Management)
- ITIL4 or equivalent service management qualifications are desirable but not essential
As our Senior IT Service Manager you will lead the safe transition from legacy systems to modern, strategic services that underpin critical digital platforms used by millions of people. You'll make sure these migrations happen smoothly, with minimal disruption to live services, and that every change strengthens the reliability and security of DWP's digital ecosystem. Your work will directly influence how citizens interact with government services, ensuring they remain accessible, secure, and resilient. You'll be at the heart of collaboration, working with stakeholders across government, external partners, and technical teams to deliver seamless service performance. From shaping disaster recovery plans to improving service support processes, you'll drive innovation and continuous improvement that reduces risk and enhances user experience. Your decisions really matter: you'll help protect critical services, enable transformation at scale, and leave a lasting impact on how public services are delivered in the UK.
Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model. You'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay £57,946.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year.
Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process
We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online. Click APPLY for more information and to start your application.
Proud member of the Disability Confident employer scheme
Senior IT Service Manager in Sale employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager in Sale
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT service management. Think about how your experience aligns with their needs, especially around service transitions and stakeholder management.
✨Tip Number 3
Show off your passion for digital services! During interviews, share examples of how you've driven innovation or improved user experiences in past roles. This will demonstrate that you're not just qualified, but genuinely excited about the work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the DWP team and making a difference.
We think you need these skills to ace Senior IT Service Manager in Sale
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Senior IT Service Manager role. Use keywords from the job description to show we’re on the same page!
Showcase Your Experience: Don’t just list your previous jobs; share specific examples of how you’ve successfully managed complex IT programmes or led service migrations. We want to see the impact you’ve made in past roles!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: Remember, the best way to apply is through our website! It’s super easy, and you’ll find all the details you need to get started. We can’t wait to see your application!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know Your Stuff
Make sure you brush up on your knowledge of IT service management frameworks like ITIL4 and Agile. Be ready to discuss how you've applied these in past roles, especially in complex IT programmes. This will show that you’re not just familiar with the theory but can also implement it effectively.
✨Showcase Your Leadership Skills
As a Senior IT Service Manager, you'll be leading teams and managing resources. Prepare examples of how you've successfully led service transitions or migrations in the past. Highlight your ability to coordinate with multiple stakeholders and ensure minimal disruption to services.
✨Understand the Bigger Picture
Familiarise yourself with DWP's mission and the impact of digital services on citizens. Be ready to discuss how your role can contribute to improving user experience and service reliability. This shows that you’re aligned with their goals and understand the importance of your work.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and future challenges the department faces. This not only demonstrates your interest in the role but also gives you a chance to assess if the company culture aligns with your values.
