At a Glance
- Tasks: Support Front Office operations and create memorable guest experiences.
- Company: Join the vibrant Leonardo Hotels community across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Ongoing training and clear career progression opportunities await you.
- Why this job: Be a key player in a dynamic team and make a real impact.
- Qualifications: Strong leadership skills and a passion for guest service.
The predicted salary is between 25000 - 30000 £ per year.
The Assistant Front Office Manager will support the smooth running and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As an Assistant Front Office Manager you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the Front Office operations and ensuring that all guests’ needs are met: you’ve got their backs from arrival through to departure.
If you’re our ideal Assistant Front Office Manager, you will:
- Make suggestions to maximise our guest care strategies
- Maximise revenue by supporting with upselling
- Coach and train new team members to help them reach their full potential
- Work alongside the Front Office Manager to bring proactive solutions to the table
- Bring your positive energy to work with you every day
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us? We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Assistant Front Office Manager in Sale employer: Career Choices Dewis Gyrfa Ltd
Leonardo Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a vibrant work culture where every team member is valued and respected. As an Assistant Front Office Manager, you will enjoy unique benefits such as special room rates across the UK and Europe, ongoing training programmes, and a supportive community that fosters personal and professional growth. Join us to be part of a dynamic team dedicated to creating memorable experiences for our guests while enjoying a fulfilling career in hospitality.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in Sale
✨Tip Number 1
Network like a pro! Reach out to current employees at Leonardo Hotels on LinkedIn or through our website. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest care and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your personality! When you meet us, let your passion for hospitality shine through. We love candidates who bring positive energy and a genuine desire to create memorable moments for guests.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in joining our team at Leonardo Hotels.
We think you need these skills to ace Assistant Front Office Manager in Sale
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to creating memorable moments for guests, as this aligns perfectly with our values at StudySmarter.
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Front Office Manager role. Highlight relevant skills and experiences that demonstrate how you can support the smooth running of our Front Office department and inspire your colleagues.
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique approach to guest care and how you embody respect, dignity, and fairness in your interactions with others.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application reaches us quickly and allows you to explore more about our company culture and the perks we offer!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its values. Understand their mission and how they create memorable experiences for guests. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll be supervising a team. Be ready to share examples of how you've motivated and coached others in previous roles. Highlight any specific strategies you've used to inspire your colleagues and improve guest experiences.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a guest complaint or a busy check-in period. Think through potential scenarios and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Bring Your Positive Energy
The role requires a positive attitude, so make sure to convey your enthusiasm during the interview. Share stories that reflect your upbeat nature and how it has positively impacted your work environment. Remember, they want someone who can uplift the team and enhance guest experiences!
