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- Tasks: Coordinate IT support, manage fault calls, and ensure customer satisfaction.
- Company: Family-run business with a strong community focus in Runcorn.
- Benefits: Permanent role, competitive salary, and opportunities for career progression.
- Why this job: Join a supportive team and make a real difference in IT support.
- Qualifications: Experience in technical support and ability to communicate effectively.
- Other info: Fast-paced environment with room for growth and development.
The predicted salary is between 28000 - 33600 £ per year.
Our client has a fantastic opportunity for an Experienced IT Support Coordinator at their hub in Astmoor Industrial Estate, Runcorn.
Location: Runcorn
Hours: Monday to Friday 8am-5pm (1 hour unpaid lunch)
Pay: From £28,000 per annum
Contract: Permanent directly with our client
Responsibilities:
- Allocation of Fault Calls to Field Engineers
- Effective allocation and utilisation of Field Engineer workloads to meet Service Levels and Customer Satisfaction
- Utilising Accounting package to raise purchase orders
- Provide ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution
- Report Writing within the timescales to meet contract objectives.
What we’re looking for:
- Previous technical support experience or within a similar role
- Ability to explain technical issues to non-technical customers
- Ability to work under pressure in a fast paced environment
- Experience of in-house Call management systems and tools
- Proficient in Microsoft Office
This is a permanent position directly with our client. Exchange People are a family-run Employment Business, proudly providing people in North-West England and Central Scotland with careers since 1997.
Sound like the job for you? Click apply now or call 01928 566623.
IT Support Coordinator in Runcorn employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Coordinator in Runcorn
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for IT support roles and practice your responses. Make sure you can explain technical issues in simple terms, as you'll need to communicate effectively with non-technical customers.
✨Tip Number 3
Show off your skills! If you have experience with call management systems or Microsoft Office, be ready to discuss specific examples of how you've used these tools to improve customer satisfaction or streamline processes.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that perfect job. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace IT Support Coordinator in Runcorn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Coordinator role. Highlight your previous technical support experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled technical issues or managed customer expectations in the past. We love a good story!
Showcase Your Communication Skills: Since you'll be explaining technical issues to non-technical customers, it's crucial to demonstrate your communication skills. In your application, use clear and concise language to show us you can bridge that gap effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT support. Be ready to discuss common issues and solutions, as well as any specific tools or systems mentioned in the job description. This will show that you're not just familiar with the role but also passionate about it.
✨Practice Explaining Technical Concepts
Since you'll need to explain technical issues to non-technical customers, practice how you would break down complex problems into simple terms. You could even role-play with a friend to get comfortable with this. It’ll demonstrate your communication skills during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've managed customer expectations in previous roles. Think about times when you had to provide updates or resolve issues under pressure. This will highlight your ability to maintain customer satisfaction, which is key for this position.
✨Familiarise Yourself with Call Management Systems
If you have experience with call management systems, be ready to discuss it. If not, do a bit of research on common systems used in IT support. Showing that you understand these tools will give you an edge and demonstrate your readiness to hit the ground running.
