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- Tasks: Manage a patch of homes, providing coaching and support to customers.
- Company: Join Bromford, a leading housing provider with a community focus.
- Benefits: Competitive salary, flexible working, and opportunities for personal development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management or customer-facing roles preferred.
- Other info: Full driving licence required; enjoy a mix of home and field work.
The predicted salary is between 30763 - 33945 £ per year.
£30,763 to £33,945 per year, Excellent Plus Benefits
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 22/02/2026
Operational patch: Cannock and Burntwood.
Contract: Full-time, Permanent. Hours: 37.5 per week (Monday-Friday).
Workstyle: Field-based with flexibility. The role involves a mix of home working, office time, and visiting customers in their homes.
Other requirements: Full driving licence and access to a vehicle.
Date of interview: Thursday 12 February.
If you are passionate about helping people, skilled in guiding customers to better manage their homes and eager to develop your skills and experience further, consider applying for this position within our team.
Responsibilities- Work independently to manage a patch of around two hundred homes, ensuring properties are well maintained, customers are aware of their responsibilities, and offering coaching and guidance.
- Manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary.
- Adopt a holistic customer approach, building good relationships with services in the local community, and making a positive impact on the lives of our customers.
- Work closely with maintenance and lettings teams to allocate empty homes effectively, manage customers’ expectations around repairs, and elevate any property maintenance issues.
- Previous housing management experience an advantage.
- Experience working in a customer-facing role, ideally within housing management.
- Resilience and experience managing a busy and varied workload.
- Strong communication skills and curiosity to tackle difficult conversations.
- Tenacity, achieving performance targets, maximizing customer satisfaction.
- Capacity to coach, first‑rate influencing, negotiating, and relationship building skills.
- Full driving licence and access to a vehicle.
- Subject to an enhanced DBS check.
By joining Bromford, (part of Bromford Flagship), you become part of a leading housing provider delivering community‑focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Regular home working is available. This role is full time and requires frequent travel to surrounding areas as required.
Neighbourhood Coach - Staffordshire in Rugeley employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coach - Staffordshire in Rugeley
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experiences relate to the role of Neighbourhood Coach and be ready to share those stories.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows that you’re engaged and serious about the position. Ask about their approach to community engagement or how they support their staff in professional development.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Mention something specific from your conversation to remind them of your enthusiasm for the Neighbourhood Coach role.
We think you need these skills to ace Neighbourhood Coach - Staffordshire in Rugeley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Coach role. We want to see how you can make a positive impact on our customers' lives!
Showcase Your Communication Skills: Since strong communication is key in this role, use your application to demonstrate your ability to handle difficult conversations and build relationships. Share examples that showcase your resilience and tenacity.
Highlight Relevant Experience: If you've got previous housing management experience or have worked in customer-facing roles, make sure to emphasise that! We love seeing how your background can contribute to our community-focused services.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us at Bromford.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Patch
Familiarise yourself with the Cannock and Burntwood areas. Understand the community dynamics, local services, and any recent developments. This will help you demonstrate your commitment to the role and show that you're ready to make a positive impact.
✨Showcase Your Customer Skills
Prepare examples from your previous roles where you've successfully managed customer relationships or resolved conflicts. Highlight your communication skills and how you've built rapport with customers, as this is crucial for a Neighbourhood Coach.
✨Demonstrate Resilience
Be ready to discuss how you've handled challenging situations in the past. Whether it's managing anti-social behaviour or navigating difficult conversations, showing your resilience and problem-solving abilities will impress the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about the support available for coaches and how success is measured. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
