At a Glance
- Tasks: Book NHS patients for surgeries and outpatient appointments while providing essential information.
- Company: Cotswold Surgical Partners, dedicated to quality patient care.
- Benefits: Supportive team environment with opportunities for personal growth and development.
- Other info: Fast-paced role with a focus on teamwork and patient satisfaction.
- Why this job: Be the first point of contact for patients and make a real difference in their healthcare journey.
- Qualifications: Attention to detail, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 23970 - 28400 £ per year.
The Patient Booking Advisor has a varied and extensive role and will work closely with the Deputy Practice Manager and Clinic Co-Ordinators. The main role involves booking NHS patients for surgery and outpatient appointments using our SystmOne patient management system. You will ensure that patients are provided with all of the information required for their specific appointment/procedure and are guided through what to expect and supported with any further care that they might need. You will provide a reassuring manner to all patients as you will be their first point of contact with Cotswold Surgical Partners.
Key Responsibilities
- Booking NHS patients in to surgical and outpatient appointment slots over the phone, including occasional face to face bookings.
- Ensure that all patient paper files are prepared and accurate prior to the patients appointment.
- Accurate completion of spreadsheets and all SystmOne entries.
- Finalise and confirm with patient any appointment slots blocked for specific patients by clinical team, ensuring patient is provided with all information required.
- Support Co-Ordinators and Patient Booking Team to ensure sessions/clinics are maximised, cancellations are addressed and DNAs are managed and kept to a minimum.
- Book from wait lists, ensure appointments are offered in priority/date order.
- Answer incoming phone queries and direct appropriately if required.
- Manage post-operative clinical queries/concerns with direct support from co-ordinators and clinical team.
- Provide cross-cover at times of annual leave and unforeseen absence.
- Ad hoc Reception cover.
- Printing stock leaflets, forms and paperwork.
- Franking and mail duties.
- Supporting team with duties such as maintenance and cleaning of coffee machines and loading/unloading dishwasher.
- Display a professional, positive, and supportive attitude, upholding the care values of Cotswold Surgical Partners, which are: Dignity and Respect, Quality Care, Accountable, Attentive, Collaborative.
- Adhere to Cotswold Surgical Partners safeguarding policies and procedures.
Person Specification
- Attention to detail, including close and continual monitoring and checking of processes and work tasks.
- Ability to work in a calm, logical and methodical way in a fast-paced environment.
- Work planning and management including scheduling and prioritising work tasks to meet strict deadlines.
- Efficient data collection, ensuring meticulous accuracy in all data entries, including patient records and spreadsheets.
- Able to identify problems quickly and accurately and implement workable solutions.
- Strict adherence to confidentiality, regulations and ethical standards.
- The ability to communicate effectively over the phone with patients, directly with patients, with other employees and stakeholders.
- Thorough and confident use of Microsoft Outlook, Word, Excel, and willingness to learn new processes, and work collaboratively with colleagues.
- Pleasant and caring disposition.
Patient Booking Advisor in Royal Wootton Bassett employer: Career Choices Dewis Gyrfa Ltd
Cotswold Surgical Partners is an exceptional employer that prioritises patient care and employee well-being. With a supportive work culture that values dignity, respect, and collaboration, employees are encouraged to grow and develop their skills in a fast-paced environment. Located in the picturesque Cotswolds, the company offers unique advantages such as a close-knit team atmosphere and opportunities for professional development, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Booking Advisor in Royal Wootton Bassett
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Career Choices Dewis Gyrfa Ltd for the Patient Booking Advisor role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Booking Advisor in Royal Wootton Bassett
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Career Choices Dewis Gyrfa Ltd, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Career Choices Dewis Gyrfa Ltd, and how you can make a difference!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Career Choices Dewis Gyrfa Ltd.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Career Choices Dewis Gyrfa Ltd appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Career Choices Dewis Gyrfa Ltd supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
