At a Glance
- Tasks: Deliver top-notch customer service while ensuring a safe environment for everyone.
- Company: Join Mitie, a leader in security services with a focus on community safety.
- Benefits: Enjoy competitive pay, paid breaks, and fantastic employee perks.
- Other info: Great opportunities for progression and development within a supportive team.
- Why this job: Make a real difference by creating a secure space for customers and colleagues.
- Qualifications: Must hold a current SIA licence and have a checkable employment history.
The predicted salary is between 32000 - 34000 £ per year.
Pay rate: £15.36ph Various Shifts (to be discussed at interview)
Job Overview
Mitie is looking for Elite security officers who can deliver exceptional customer service whilst providing a highly visible presence that reduces the impact of anti-social behaviour upon colleagues and customers. You must hold a current SIA licence.
Vetting
It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment stopped.
Main duties
- To deliver industry leading customer service
- To create a safe environment, free from crime and the fear of crime for customers and colleagues
- To manage anti-social behaviour and build relationships with those that cause this
- Engage with members of the public by providing a welcoming presence
- Support the public and visitors with their queries in a friendly and polite manner by demonstrating excellent customer service
- Support the Police and crime partnerships where required to aid with the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to working with Mitie include:
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Retail Elite Security Officer employer: Career Choices Dewis Gyrfa Ltd
Mitie is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive pay rate of £15.36 per hour along with a range of benefits including annual leave, pension schemes, and comprehensive training programmes. With a strong focus on customer service and community safety, Mitie fosters a supportive work culture where employees can thrive and progress through apprenticeship schemes and development opportunities, making it an ideal place for those seeking meaningful and rewarding employment in the retail security sector.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Elite Security Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mitie on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and security. We want to show that we can handle anti-social behaviour while keeping a friendly vibe!
✨Tip Number 3
Dress the part! When we show up for the interview, let’s make sure we look professional and ready to represent Mitie. First impressions matter, especially in security roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress easily!
We think you need these skills to ace Retail Elite Security Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you can create a welcoming environment and manage any tricky situations with ease.
Be Clear About Your SIA Licence:Don’t forget to mention your current SIA licence in your application. It’s a must-have for this role, so let us know you’ve got it sorted right from the start!
Detail Your Employment History:Since we need a full 5-year checkable employment history, be thorough and honest about your past jobs. This helps us understand your background and ensures a smooth vetting process.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on that!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you’re familiar with the role of a Retail Elite Security Officer. Understand the key responsibilities, especially around customer service and managing anti-social behaviour. Research Mitie’s values and how they align with your own to show you’re a great fit.
✨Showcase Your SIA Licence
Since holding a current SIA licence is crucial for this role, be prepared to discuss your experience and how it relates to maintaining safety and security. Bring your licence along to the interview as proof and be ready to explain how you’ve used it in past roles.
✨Demonstrate Customer Service Skills
This position requires exceptional customer service, so think of examples from your previous jobs where you’ve gone above and beyond for customers. Be ready to share these stories during the interview to highlight your ability to engage positively with the public.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills in real-life situations. Practice responses to potential scenarios involving anti-social behaviour or customer interactions, showing how you would handle them effectively while maintaining a safe environment.
