At a Glance
- Tasks: Lead retail and online sales to help people out of homelessness.
- Company: Join Emmaus Bristol, a charity making a real difference.
- Benefits: Gain valuable experience while supporting a meaningful cause.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Make an impact by helping formerly homeless individuals rebuild their lives.
- Qualifications: Experience in customer service and a passion for social change.
The predicted salary is between 25000 - 30000 € per year.
Help people out of homelessness by joining our Social Enterprise team as our new Retail and eBay Sales Lead. If you have experience in a busy customer‑facing role, we’d love to hear from you.
About the role
- In our charity shops, you will lead on all aspects of retail including pricing, merchandising, donated stock control, and excellent customer service.
- Online, you will identify eBay‑able goods, develop robust tracking systems, and pack and send items to meet tight deadlines to increase sales.
- You’ll also bring your coaching and motivation skills to support our companions, who run our retail and online shops.
- In addition to customer‑facing duties, you will help optimise processes and systems behind the scenes to maximise efficiency and minimise costs.
- You will provide sales income and expenditure figures and contribute to quarterly management‑information reports.
- You will work alongside and support volunteers in our retail and online enterprises.
About our charity
At Emmaus Bristol we provide a home, support, training and work experience to formerly homeless individuals (known here as companions). We fund our work partly through two shops selling second‑hand goods, a house‑clearance/furniture moving service and our eBay shop. We are looking for an enthusiastic and dedicated new team member to work with the Reuse Manager and focus on the retail and eBay elements. Unlike many other charity shops, Emmaus Bristol’s trading is primarily for purpose. This means the work‑based roles provided for companions in our enterprises are a vital source of support in their recovery from homelessness.
If you’re interested in the role but don’t tick every box on the job specification, we’d still love to hear from you if you have relevant experience and passion and energy for our cause.
Working pattern
The role is 37.5 hours per week, to be worked between 8 am and 6 pm, mainly Monday to Friday. This role will work alternate Saturdays with a day off in lieu the following week. The contract for the role is until 30 June 2028.
Retail and Online Sales Lead employer: Career Choices Dewis Gyrfa Ltd
At Emmaus Bristol, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters personal and professional growth, providing opportunities for our team members to develop their skills while helping formerly homeless individuals regain their independence. With a focus on purpose-driven trading, you will find a rewarding environment where your contributions directly support our mission, all within a vibrant and collaborative team atmosphere.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail and Online Sales Lead
✨Tip Number 1
Get to know the charity and its mission! When you’re applying for a role like Retail and Online Sales Lead, it’s super important to show that you understand what Emmaus Bristol is all about. Research their work with companions and be ready to chat about how your skills can help them achieve their goals.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at local events. They can give you insider tips on the application process and what it’s really like to work there. Plus, a personal connection can make your application stand out!
✨Tip Number 3
Prepare for the interview by practising common questions related to retail and online sales. Think about examples from your past experiences that showcase your customer service skills and ability to lead a team. We want to see your passion for helping others shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference in the lives of those we support.
We think you need these skills to ace Retail and Online Sales Lead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping people out of homelessness shine through. We want to see your genuine interest in our cause and how your experience aligns with our mission.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail and customer service. We’re looking for specific examples that demonstrate your skills in pricing, merchandising, and working with teams.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and directly address the key responsibilities mentioned in the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you understand the mission of Emmaus Bristol and how your role as Retail and Online Sales Lead fits into it. Familiarise yourself with their operations, especially around pricing, merchandising, and eBay sales. This will show your genuine interest in the charity and its goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for customers. This is crucial since the role involves a lot of customer-facing duties.
✨Demonstrate Leadership and Coaching Abilities
Be ready to discuss your experience in coaching and motivating others. Share specific instances where you led a team or supported colleagues, especially in a retail environment. Highlight how you can help companions in their roles and contribute to their development.
✨Bring Ideas for Process Optimisation
Think about ways you could improve efficiency in retail and online sales. Prepare some ideas on tracking systems or stock control methods that could benefit the charity. Showing that you’re proactive about optimising processes will set you apart from other candidates.
