At a Glance
- Tasks: Support refugee families with housing, paperwork, and essential services.
- Company: Swindon Borough Council, dedicated to community support and inclusivity.
- Benefits: £12.85 per hour, flexible hours, and a chance to make a real difference.
- Other info: Join a diverse team committed to equal opportunities and supporting refugees.
- Why this job: Empower vulnerable families and help them build a new life in the UK.
- Qualifications: GCSEs A-C, HND or equivalent experience in person-centred support.
The predicted salary is between 25788 - 25788 € per year.
Overview
- Job Category: Housing
- Location: Flint House, Church Street, Flint, Flintshire, CH6 5BD, Swindon Borough Council
- Hours: 20 per week
- Start: Immediate
- Salary: £12.85 per hour
Responsibilities
- Provide intensive, user‑centred support and advice to a caseload of refugee families.
- Build and manage constructive relationships with clients, building trust and managing cases over several months.
- Plan and prepare arrangements for new arrivals, including accommodation and practical arrangements.
- Refer families to appropriate service providers and support the contact process.
- Assist families with necessary paperwork to access services, making applications and claims.
- Maintain accurate case records and monitor data in line with the Service Level Agreement and provide reporting.
Qualifications
- Grades A‑C in GCSE.
- HND qualification or equivalent, or significant experience delivering person‑centred support.
- Formal qualification and/or relevant experience in the Refugee/Third sector.
- Experience providing benefits, housing or debt advice to vulnerable people.
- Experience making decisions about own caseload, managing time and prioritising workloads.
- Excellent knowledge of statutory and voluntary sector services related to benefits, housing and financial capability.
- Strong understanding of the UK benefits system, housing regulations and financial management.
- Experience managing a caseload of benefits, housing or financial capability.
- Understanding of UK benefits system processes and housing regulations.
- Experience working within a diverse team to achieve client outcomes.
- Strong ICT skills with Word, Excel and Outlook.
- Flexible work hours to meet service needs.
- Commitment to Equal Opportunities and respect for diversity.
- Commitment to supporting refugees and asylum seekers (desirable).
- Experience delivering training on financial capability (desirable).
- Experience working with interpreters (desirable).
Skills
- Prioritise tasks and manage deadlines independently.
- Deal with clients empathically yet assertively.
- Willingness to learn quickly and develop new skills.
- Maintain professional relationships with colleagues across agencies.
- Work independently, motivate self and others.
- Car driver with access to a vehicle.
Resettlement Caseworker employer: Career Choices Dewis Gyrfa Ltd
Swindon Borough Council is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the communities they serve. As a Resettlement Caseworker, you will have the opportunity to make a meaningful impact in the lives of refugee families while benefiting from flexible working hours, professional development opportunities, and a commitment to diversity and inclusion. Located in Flint, you will be part of a dedicated team that values collaboration and innovation in delivering essential services.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Resettlement Caseworker
✨Tip Number 1
Network like a pro! Reach out to people in the refugee and housing sectors. Attend local events or online webinars to meet potential colleagues and employers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers, highlight your experience with case management and your understanding of the UK benefits system. Be ready to share specific examples of how you've made a difference in previous roles.
✨Tip Number 3
Prepare for interviews by practising common questions related to supporting vulnerable clients. Think about how you can demonstrate your empathy and assertiveness. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our mission to support refugees and asylum seekers.
We think you need these skills to ace Resettlement Caseworker
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resettlement Caseworker role. Highlight your experience in providing support to vulnerable people and your understanding of the UK benefits system. We want to see how your skills match what we're looking for!
Showcase Your Experience:When detailing your past roles, focus on specific examples where you've managed a caseload or provided person-centred support. We love seeing real-life scenarios that demonstrate your ability to build trust and manage relationships with clients.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so make sure your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on the UK benefits system, housing regulations, and financial management. Familiarise yourself with the specific challenges faced by refugee families, as this will show your commitment and understanding of the role.
✨Showcase Your Empathy
During the interview, be prepared to discuss how you've supported vulnerable individuals in the past. Share specific examples that highlight your ability to build trust and manage cases effectively, as empathy is key in this role.
✨Demonstrate Your Organisational Skills
Talk about how you prioritise tasks and manage your time when handling a caseload. Give examples of how you've successfully juggled multiple responsibilities while ensuring that all clients received the support they needed.
✨Ask Thoughtful Questions
Prepare some questions that show your interest in the organisation and the role. Inquire about their approach to supporting refugees and how they measure success in their casework. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
