At a Glance
- Tasks: Coordinate reservations and events, ensuring exceptional guest experiences.
- Company: Eclipse Hotels Group, a family-owned hotel group with a passion for hospitality.
- Benefits: Join a supportive team with opportunities for growth and development.
- Other info: Diverse and inclusive workplace focused on employee well-being.
- Why this job: Make a real impact in a dynamic environment while enhancing guest satisfaction.
- Qualifications: Previous hotel experience and strong communication skills required.
The predicted salary is between 25000 - 30000 € per year.
Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for an experienced Reservations & Events Coordinator in our Holiday Inn Bristol City Centre. You will have the opportunity to join a developing employer who has the passion and drive to deliver first-class service and a quality employee experience. This role is very hands-on and will require you to oversee our entire reservations function for our three hotels, providing support to our team; you'll be vital in driving standards forward and implementing changes to assist in providing profit growth whilst ensuring that our guests receive true hospitality that our hotels believe in.
Key Responsibilities and Duties:
- Ensuring that our guests' reservations are accurately entered into our system.
- Proactively selling our hotel to potential new clients and converting inquiries into contracted business.
- Identifying our guests' needs and providing solutions to match them on all enquiries.
- Creating regular reports for our Reservations Manager / General Managers.
Job Requirements:
- Previous hotel experience as a Front Office Team Member, Reservationist or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
- Someone who is revenue/sales hungry and target driven, and is looking to make a real difference to our hotels.
- Experience in creating training processes, delivering training and maintaining training records is essential for this role.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team under pressure.
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
- Proficient in Microsoft Word, Excel, PowerPoint presentations.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.
Reservations & Events Coordinator employer: Career Choices Dewis Gyrfa Ltd
Eclipse Hotels Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the hospitality sector. Located in the heart of Bristol, our team enjoys a supportive environment where passion for service excellence is celebrated, alongside opportunities for career advancement and the chance to make a meaningful impact on guest experiences across our diverse hotel portfolio.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Events Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Eclipse Hotels Group or similar places. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Eclipse Hotels Group is all about delivering first-class service, so think of examples from your past experiences that showcase your commitment to hospitality and guest satisfaction.
✨Tip Number 3
Show off your skills! If you have experience with Front Office systems or creating training processes, be ready to discuss these in detail during interviews. Highlight how your proactive approach can help drive standards and profit growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Eclipse Hotels family.
We think you need these skills to ace Reservations & Events Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous hotel experience and any relevant roles that showcase your ability to manage reservations and events.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Reservations & Events Coordinator role. Share specific examples of how you've driven sales or improved guest experiences in past positions.
Showcase Your Communication Skills:Since excellent communication is key, ensure your application is clear and well-structured. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Eclipse Hotels Group.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the hotel industry, especially about reservations and events. Familiarise yourself with Eclipse Hotels Group's brands and their unique selling points. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Sales Skills
Since the role is revenue-driven, prepare examples of how you've successfully sold services or products in the past. Think about specific situations where you converted inquiries into bookings, and be ready to discuss your approach and results.
✨Demonstrate Team Spirit
This position requires a hands-on approach and teamwork. Be prepared to share experiences where you've motivated a team or collaborated effectively under pressure. Highlight your ability to build rapport with both guests and colleagues.
✨Be Organised and Detail-Oriented
Given the administrative nature of the role, come equipped with examples of how you've managed multiple tasks or projects simultaneously. Discuss your organisational strategies and how you ensure accuracy in your work, especially when handling reservations.
