Registered Care Manager

Sefton Office Shifts Available: Monday to Friday, 37.50 hours per week, with availability to be on call or work weekends where necessary.

About ICare Group: At ICare Group, we are more than just a care provider—we are a community-focused organisation dedicated to enhancing the quality of life for those we serve. Our Home Care (Domiciliary Care) services offer essential support to individuals in the comfort of their own homes. As a Registered Care Manager, you will lead our team in delivering exceptional care while overseeing the operational efficiency and growth of our services. If you are passionate about leading a team and making a meaningful impact in home care, we would love to hear from you.

• Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply).
• Quarterly and Annual Carer Awards: Be recognised and rewarded for your commitment with our Carer Awards.
• Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands.
• Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your visits.
• Dedicated People and Wellbeing Team: Access to a supportive team focused on your wellbeing.
• Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
• Supportive Environment: ICare Group fosters a collaborative environment where your skills and dedication are recognised, appreciated, and rewarded.
• Champion Sustainability in Healthcare: We’re leading the way in environmentally responsible healthcare and are committed to reducing our environmental footprint. Through our Carbon Reduction Plan, we've cut emissions by 88.8% since 2019 and are on track to achieve Net Zero emissions by 2030.
• Weekly or Fortnightly Pay and Pension: Enjoy the stability of weekly or fortnightly pay and contribute to our stakeholder pension plan.
• Toll/Bridge/Tunnel Costs Covered: We cover costs incurred if you need to take a toll road, bridge, or tunnel route to and from your ICare place of work (terms and conditions apply).

Responsibilities

• Branch Management: Oversee the day-to-day management and coordination of the branch to ensure efficient and profitable operations while maintaining the highest standard of domiciliary care.
• CQC Registration: Hold the CQC registration for the branch and ensure compliance with CQC guidelines.
• Record Keeping and Reporting: Maintain accurate records, produce reports, and investigate complaints from service users and employees.
• Recruitment and Staffing: Manage the recruitment process, including actively recruiting new care staff, guiding them through onboarding, and creating weekly staffing rotas.
• Business Development: Identify and pursue new business opportunities to support the commercial growth of the branch.
• Operational Compliance: Stay updated on operational issues and methods. Ensure compliance with health and safety, emergency regulations, and operational policies.
• Operational Review: Regularly review branch operations to ensure all customer needs are met and policies and procedures are communicated and implemented effectively.
• Quality Service Management: Manage a robust quality service that promotes high standards and positive outcomes for service users.
• Emergency Duties: Provide emergency hands-on care, undertake on-call duties, attend social events if required, and offer emergency telephone assistance to care staff.
• Liaison and Coordination: Effectively liaise with other departments, employees, key stakeholders such as commissioners and customers, and the public.
• Additional Duties: Perform other duties as requested to support the branch’s success.

Qualifications

• Experience in Care Management: Previous experience in a managerial or supervisory capacity in the domiciliary care sector is essential.
• Qualifications: NVQ/QCF Level 3 in Health and Social Care is required; Level 5 in Health and Social Care is desirable or working towards.
• Leadership Skills: Proven ability to effectively lead, delegate, and mentor staff.
• Organisational Skills: Strong organisational abilities with experience in producing staffing rotas and managing multiple responsibilities.
• Flexibility: Ability to work flexibly, including extended hours where necessary, and provide hands-on care during staff shortages.
• Reliability: Reliable and punctual with a commitment to upholding the highest standards of care.
• Driving License: A valid driving license and access to a vehicle are required.
• Work Related Car Insurance: Hold or willing to obtain work related car insurance.
• Background Checks: Willingness to undergo enhanced DBS clearance.

Ready to Make a Difference? If you are passionate about leading a team and making a positive impact in the domiciliary care sector, ICare Group offers a supportive and rewarding environment to grow your career.

Equal Opportunities

ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic. If you require any reasonable adjustments or accommodations during the recruitment process, please contact us.