At a Glance
- Tasks: Support a safe environment for patients and staff while managing administrative tasks.
- Company: Join a compassionate healthcare team dedicated to patient care and safety.
- Benefits: Competitive salary, training opportunities, and a supportive work culture.
- Other info: Dynamic role with opportunities for growth and learning in the NHS.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Strong communication skills and a passion for healthcare administration.
The predicted salary is between 24000 - 36000 £ per year.
Key Responsibilities
- Support the business in maintaining a safe environment for patients, staff, and visitors.
- Conduct and document routine health & safety audits, including:
- Fire safety checks (alarms, extinguishers, emergency lighting, exits)
- Infection Prevention and Control (IPC) compliance in waiting and reception areas
- Clinical and non-clinical waste management
- Premises safety and environmental risk assessments
- Maintain up to date health and safety and compliance logs.
- Report incidents, significant events, near misses, and hazards via the business reporting system.
- Escalate safeguarding concerns in line with the business Safeguarding Policy.
- Ensure patient identification processes are followed for appointments and information sharing.
- Maintain accurate records in accordance with Regulation 17 (Good Governance).
- Maintain accurate and contemporaneous patient records using the business clinical system (EMIS).
- Support the preparation and management of clinic lists and ensure clinicians are supported with required documentation where appropriate.
- Monitor and support compliance with mandatory training requirements (e.g., safeguarding, IPC, fire safety).
- Support data quality initiatives, audits, and other administrative processes where required.
- Assist with document control to ensure policies and Standard Operating Procedures (SOPs) remain current.
- Contribute to quality improvement projects and internal audit cycles.
- Provide a professional, compassionate, and respectful reception service.
- Ensure patient privacy and confidentiality at reception and during telephone communications.
- Support vulnerable patients with sensitivity and awareness of safeguarding responsibilities.
- Promote equality, diversity, and inclusion in line with NHS values.
- Manage patient appointments in line with business access policies and NHS access standards.
- Oversee front-of-house operations during face-to-face clinics to ensure smooth patient flow.
- Answer and manage incoming telephone calls, triaging appropriately in accordance with Practice protocols.
- Manage electronic consultation systems, online booking, and digital communications where applicable.
- Support management of complaints and patient feedback in line with NHS Complaints Regulations.
- Escalate capacity or access concerns to the Practice Manager.
- Maintain accurate audit trails and documentation to support CQC inspection readiness.
- Assist with preparation for CQC inspections and NHS contract reviews.
- Support maintenance of governance dashboards and compliance trackers.
- Participate in team meetings and contribute to continuous service improvement.
- Promote a culture of openness, learning, and Duty of Candour.
- Adhere to NHS Data Security & Protection Toolkit requirements.
- Maintain Health & Safety file and audit schedules.
- Monitor IPC compliance in non-clinical areas.
- Support risk assessments and action plans.
- Ensure appropriate safety signage and patient information displays are up to date.
- Provide all aspects of administrative support to the Operations Manager and wider team, and keep them informed of progress.
- Handle communication with internal and external stakeholders (including locum GPs, practice staff, patients etc) via email and other methods, ensuring timely responses to queries and requests.
- Support procurement processes, managing supplies and liaising with suppliers where necessary.
- Work collaboratively with other departments, such as HR and Finance, to ensure smooth coordination of operations.
- Stay on top of your eLearning modules and raise opportunities for further training or CPD with your Line Manager when you feel they are relevant to your role.
- Comply with UK GDPR, Data Protection Act 2018, and NHS Confidentiality Code of Practice.
- Ensure secure handling of patient information at all times.
- Complete annual Data Security & Protection training.
- Adhere to NHS Constitution values and Practice policies.
- Participate in appraisal and mandatory training.
- Undertake additional duties commensurate with the role and banding.
Office Administrator in Redditch employer: Career Choices Dewis Gyrfa Ltd
As an Office Administrator in our healthcare setting, you will thrive in a supportive and compassionate work environment that prioritises patient care and safety. We offer comprehensive training and development opportunities, ensuring your professional growth while fostering a culture of teamwork and respect. Located in a vibrant community, our organisation is committed to promoting equality, diversity, and inclusion, making it an excellent place for meaningful and rewarding employment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Office Administrator in Redditch
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Office Administrator role. Highlight your relevant experience in health and safety, patient management, and administrative support to show us you’re the perfect fit!
Showcase Your Skills:We want to see your skills in action! Mention any specific software or systems you've used, especially if they relate to patient records or compliance tracking. This will help us understand how you can hit the ground running.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Responsibilities
Familiarise yourself with the key responsibilities listed in the job description. Be ready to discuss how your previous experience aligns with tasks like conducting health and safety audits or managing patient records. This shows you’re not just interested in the role, but you understand what it entails.
✨Demonstrate Your Compassion
As an Office Administrator, you'll be interacting with patients and staff regularly. Prepare examples of how you've provided compassionate service in past roles. Highlighting your ability to handle sensitive situations will resonate well with interviewers looking for a caring approach.
✨Showcase Your Organisational Skills
This role requires excellent organisational abilities. Bring up specific instances where you managed multiple tasks effectively, such as overseeing appointments or maintaining compliance logs. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare Questions About Compliance
Since compliance is a big part of this role, come prepared with questions about their current processes. Ask about how they ensure IPC compliance or how they prepare for CQC inspections. This shows your proactive attitude and genuine interest in maintaining high standards.
