At a Glance
- Tasks: Manage motor claims from start to finish and ensure smooth recovery processes.
- Company: Invicta Fleet, a leader in accident management solutions across the UK.
- Benefits: Friendly team culture, modern office, and real growth opportunities.
- Other info: Be part of an expanding business with a supportive environment.
- Why this job: Join a fast-paced role where you can make a difference in people's lives.
- Qualifications: Experience in motor claims handling and excellent communication skills.
The predicted salary is between 25000 - 35000 £ per year.
About Us
Invicta Fleet specialises in expert accident management solutions for fleets, insurers, brokers, and private drivers across the UK from vehicle recovery to claims resolution. As we continue to grow, we're looking for a motivated Claims & Recovery Handler to join our Manchester team.
The Role
A fast-paced and rewarding position where you'll onboard new claims, manage the customer journey, and progress recovery and payment packs efficiently. You’ll be a key point of contact for customers, insurers, solicitors, and third parties handling claims professionally while maximising recoveries.
Key Responsibilities
- Handle new motor claims from first notification through to settlement
- Gather and verify all relevant claim information and documentation
- Arrange vehicle recoveries, repairs, and replacement hire vehicles
- Prepare and progress payment/recovery packs to insurers and third parties
- Liaise with insurers, engineers, solicitors, garages, and recovery agents
- Maintain regular client contact and provide claim updates throughout
- Ensure claims are managed in line with guidelines and company procedures
- Accurately update internal claims management systems
- Work proactively to progress claims and maximise recoveries
What We’re Looking For
- Previous experience in credit hire, motor claims handling, or recoveries
- Strong understanding of the motor claims process
- Excellent communication and customer service skills
- Ability to manage a busy caseload and prioritise effectively
- High attention to detail and strong organisational skills
- Proactive, solution‑focused attitude with confidence working independently or in a team
Benefits
- Friendly, supportive team culture
- Modern office with on‑site parking
- Real growth in an expanding business
Recoveries/Claims Handler employer: Career Choices Dewis Gyrfa Ltd
Invicta Fleet is an excellent employer, offering a dynamic and supportive work environment in Manchester where employees can thrive in their roles as Claims & Recovery Handlers. With a focus on professional development and a friendly team culture, we provide our staff with the opportunity to grow alongside our expanding business while enjoying modern office facilities and a strong emphasis on work-life balance.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Recoveries/Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand Invicta Fleet's values and how they align with your skills. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions. Think about your previous experience in claims handling and how it relates to the role. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Recoveries/Claims Handler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in motor claims handling or recoveries. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your proactive, solution-focused attitude makes you a perfect fit for our team at Invicta Fleet.
Show Off Your Communication Skills:Since you'll be liaising with various stakeholders, it's crucial to demonstrate your excellent communication skills. Whether it’s in your CV or cover letter, make sure to highlight any relevant experiences where you’ve effectively managed client relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly, supportive team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Claims Process
Make sure you brush up on the motor claims process before your interview. Understand the key stages from first notification to settlement, as this will show your potential employer that you're already familiar with the role's requirements.
✨Showcase Your Communication Skills
Since you'll be liaising with various stakeholders like insurers and solicitors, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage a busy caseload. Think of specific strategies or tools you use to stay organised and prioritise tasks, as this is crucial for the role of a Claims & Recovery Handler.
✨Prepare Questions About the Company
Show your interest in Invicta Fleet by preparing thoughtful questions about their operations and culture. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
