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- Tasks: Be the welcoming face of our hotel, assisting guests with check-in and check-out.
- Company: Join a vibrant hotel environment focused on exceptional guest experiences.
- Benefits: Competitive pay, flexible wage access, generous leave, and employee discounts.
- Why this job: Make a lasting impression on guests while developing your hospitality skills.
- Qualifications: Warm personality, strong communication skills, and ability to stay calm under pressure.
- Other info: Opportunities for career progression and bespoke training available.
The predicted salary is between 12 - 16 £ per hour.
£12.41 per hour, Competitive salary with great benefits
Contract Type: Permanent
Hours: Disability Confident: No
Closing Date: 03/03/2026
About this job
We’re looking for a Receptionist to be the public face of our hotel. You’ll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. As Receptionist, you are a vital part of our guests’ journey, you will likely be the first and last point of contact they have in our hotel.
Your day to day:
- Greeting every guest with a welcoming smile;
- Efficiently helping guests during check-in and check-out;
- Providing the highest level of hospitality;
- Upselling of rooms and other facilities;
- Informing guests of the hotel facilities, offering advice and assistance when necessary.
Who are we looking for?
As Receptionist, you will be the first person to greet our guests, providing a fantastic first impression. You will need a warm demeanor and be able to give the warmest welcome no matter what is going on around you. To excel in this position, you will need to be calm under pressure, reacting effortlessly to unexpected circumstances and always taking them in your stride. If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile, then this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with:
Responsibilities
- Greet guests with a welcoming smile and provide assistance during check-in and check-out.
- Provide the highest level of hospitality to guests.
- Upsell rooms and other facilities where appropriate.
- Inform guests of the hotel facilities and offer advice and assistance as needed.
Qualifications
- Warm demeanor with the ability to give the warmest of welcomes in any situation.
- Calm under pressure and able to react effectively to unexpected circumstances.
- Strong communication skills and a customer-focused mindset.
Benefits
- Competitive salary and great benefits dependent on experience;
- Up to 40% access to wages as you earn them;
- 28 days annual leave (rising to 33 days after 5 years);
- Health cash plan;
- Employee Assistance Programme;
- Enhanced maternity and paternity pay;
- Apprenticeships available;
- Generous employee discounts;
- Life assurance;
- Bespoke training programmes accessible to all;
- An engaging & supportive work environment.
Receptionist employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure to research the hotel and its values before your interview. Knowing what they stand for will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your greeting! As a Receptionist, your first impression is key. Try rehearsing a warm and welcoming introduction so it feels natural when you meet guests or interviewers.
✨Tip Number 3
Show off your communication skills during the interview. Be ready to share examples of how you've handled tricky situations or provided excellent customer service in the past. This will highlight your calmness under pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: As a Receptionist, your warm demeanor is key! Let your personality shine through in your application. Use friendly language and share a bit about yourself to show us how you can create that welcoming atmosphere for our guests.
Tailor Your Application: Make sure to tailor your CV and cover letter to highlight your customer service skills and experience. We want to see how you’ve handled busy environments and provided excellent hospitality in the past!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Highlight your relevant experience and skills without going off on a tangent!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Your Warmth
As a Receptionist, your warm demeanour is key. Practice greeting friends or family with a smile and friendly tone to get comfortable. Remember, the first impression counts, so let your personality shine through!
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s facilities and services before the interview. This will not only help you answer questions confidently but also show your genuine interest in the role. Be ready to discuss how you would inform guests about these offerings.
✨Stay Calm Under Pressure
Think of scenarios where things might go awry during check-in or check-out. Prepare responses on how you would handle unexpected situations. Demonstrating your ability to stay calm and collected will impress the interviewers.
✨Practice Upselling
Upselling is part of the job, so come prepared with examples of how you might encourage guests to consider additional services or upgrades. Role-play with a friend to refine your approach and make it feel natural.
