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- Tasks: Drive and support public transport services while ensuring customer satisfaction.
- Company: Join North Somerset Council, dedicated to high-quality community services.
- Benefits: Enjoy a competitive salary, flexible hours, and up to 30 days annual leave.
- Why this job: Make a positive impact in your community while developing your skills.
- Qualifications: Must hold or be able to obtain a taxi licence and have excellent driving standards.
- Other info: Dynamic work environment with opportunities for professional growth and wellbeing support.
The predicted salary is between 24796 - 25185 £ per year.
Location: North Somerset, South West England
Pay: £24,796 to £25,185 per year, 25 days annual leave per annum, rising to 30 days per annum after 5 years' service
Contract Type: Permanent
Hours: Full time
Disability Confident: Yes
Closing Date: 26/03/2026
About Us
North Somerset Council is committed to providing high‑quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.
Role Description
We are seeking a dedicated and experienced Cat B Driver (taxi licence preferred but not essential) to join our Integrated Transport Solutions team. You will support School Transport and public Demand Response Transport services. Under the direction of the Operations Lead Officer, you will undertake quality customer‑focused services that support the Integrated Transport Unit (ITU) and other front‑line services provided by North Somerset Council (NSC). Tasks include operating fleet vehicles on a prearranged, structured schedule to convey passengers or provide public focused front‑line services.
Applicants will be required to undertake training to become licensed taxi drivers, including a taxi test, knowledge of the area, DBS enhanced certification, and the ability to pass a driver medical & driving assessment. All training and costs are provided.
Key Responsibilities
- Ensure daily work instructions are acknowledged and both planning and preparations for operational deployment are undertaken.
- Effectively deliver front‑line services to customers in accordance with a journey plan, timetable, and/or a transport manifest, in a timely manner with a customer‑focused professional approach.
- Report issues or client experiences at each engagement in line with agreed protocols and instructions; report any incidents and communicate any variances in accordance with council policy.
- Use ICT equipment/systems and ticket machines provided to allow quality monitoring of the services.
- Maintain a good standard of general education required to demonstrate literacy and numeracy skills.
- Ability to take money or card payments.
- Position, collect, and return council vehicles from multi‑point locations.
- Support services in upkeep, housekeeping, and general maintenance of council assets, such as vehicles, public transport infrastructure, and communal areas.
- Undertake a daily vehicle walk‑around check and report defects or damage.
- Report near‑miss or damage incurred in an accident.
- Maintain a current, valid driving licence (minimum of a Category B) and submit this routinely for review.
- Maintain a valid taxi licence certificate in line with Integrated Transport Solutions.
- Maintain a valid enhanced DBS using the update service.
This position is currently based at our Castlewood offices in Clevedon. The office and depot will be closing in 2026; consultation is underway to determine the new location for colleagues based in Castlewood, likely at Weston‑Super‑Mare or elsewhere in North Somerset.
Work Style
Mobile/Field Worker – primarily remote with occasional office visits for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.
About You
We are looking for an individual who is passionate about public services & customer care and possess the following skills and experience.
Essential Criteria
- Ability to hold or pass taxi licence requirements.
- Exceptional driving standards.
- Taxi licence (minimum Category B).
- Flexible working hours outside of normal working pattern.
What We Offer
- Competitive salary and benefits.
- Flexible working arrangements.
- Opportunities for professional development.
- Inclusive Staff groups including Carers, Disabled, LGBTQ, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums.
- Opportunity to purchase up to an additional 10 days annual leave each year.
- Dedicated in‑house Wellbeing Team.
- Salary sacrifice Cycle to Work and Electric Vehicle schemes.
- Further details of our excellent rewards package can be found in our Benefits booklet.
How To Apply
When selecting the apply online button below, please submit your application and detail how you meet the essential criteria for the role. Submit your application by 11.59pm on the application closing date.
Contact Information
For further information about the role, please contact Kris Peake, Principal Transport Officer (Operations Lead) via email: kris.peaken-somerset.gov.uk
Important Information:
We are a Disability Confident Leader and guarantee to interview all disabled applicants who meet the essential criteria. This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check. Interview Date: To be confirmed. Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role. Proud member of the Disability Confident employer scheme.
Private Hire Taxi Driver (Front Line Delivery Officer) employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Hire Taxi Driver (Front Line Delivery Officer)
✨Tip Number 1
Get to know the company! Research North Somerset Council and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you align with their mission.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to customer service and driving. This will help you feel more confident and prepared when it’s time to shine.
✨Tip Number 3
Show off your skills! If you have any previous experience in public transport or customer service, be sure to highlight that. Share specific examples of how you’ve gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Private Hire Taxi Driver (Front Line Delivery Officer)
Some tips for your application 🫡
Show Your Passion for Public Service: When writing your application, let your enthusiasm for public services and customer care shine through. We want to see that you genuinely care about making a positive impact in the community!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences meet the essential criteria listed in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when applicants communicate effectively, as it reflects the customer-focused approach we value.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Route
Familiarise yourself with the local area and key routes you might take as a Private Hire Taxi Driver. This will not only help you pass any knowledge tests but also show your commitment to providing excellent service.
✨Showcase Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Highlight your ability to handle difficult situations calmly and professionally, as this role is all about making a positive impact on the community.
✨Understand the Role Requirements
Make sure you fully understand the job description and responsibilities. Be ready to discuss how your skills align with the essential criteria, such as your driving standards and flexibility in working hours.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This could be about the training process for obtaining your taxi licence or how the council measures success in their front-line services. It shows you're genuinely interested in the role and the organisation.