At a Glance
- Tasks: Provide first point of contact support to a diverse range of users.
- Company: Join the Lancashire and South Cumbria NHS Foundation Trust, a leader in healthcare.
- Benefits: Enjoy flexible working hours, a positive work/life balance, and wellbeing resources.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a real difference by supporting over 8,500 customers in a dynamic team.
- Qualifications: ITIL-driven Service Desk experience and strong communication skills are essential.
The predicted salary is between 29970 - 36483 £ per year.
The post holder will work as part of the Digital team, providing first point of contact support to agile and anchor workers across Lancashire and South Cumbria, as well as external agencies that LSCFT supplies technical services to. They will handle a high volume of calls and support over 8,500 customers in a small but effective team.
Qualifications
- ITIL‑driven Service Desk experience.
- Foundation qualification or proof of working towards one.
- Effective communication, prioritisation and workload planning skills are essential.
Working Patterns
We would consider term time, part time, compressed hours and flexi‑time arrangements.
Benefits
We support flexible working, a positive work/life balance, and provide a range of wellbeing resources and support to help staff thrive both in and out of work.
Equal Opportunity Statement
LSCFT values diversity and inclusion, encouraging applicants from all backgrounds and under‑represented groups. We actively challenge discrimination and welcome applications regardless of age, disability (including those who have cared for someone with mental health or learning disability services), ethnicity, gender, religion, belief or sexual orientation.
Service Desk Administrator | Lancashire and South Cumbria NHS Foundation Trust in Preston employer: Career Choices Dewis Gyrfa Ltd
At Lancashire and South Cumbria NHS Foundation Trust, we pride ourselves on being an excellent employer that values flexibility and work-life balance. Our supportive work culture fosters personal and professional growth, offering a range of wellbeing resources to ensure our staff thrive. Join us in Preston, where you will be part of a dedicated team making a meaningful impact on the lives of over 8,500 customers across the region.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Administrator | Lancashire and South Cumbria NHS Foundation Trust in Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Administrator | Lancashire and South Cumbria NHS Foundation Trust in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
