At a Glance
- Tasks: Manage staffing and HR services for exciting race day events.
- Company: Join Compass Group, a leader in hospitality and events.
- Benefits: Enjoy competitive pay, healthcare, 23 days leave, and more.
- Other info: Opportunity for career growth in a vibrant, inclusive environment.
- Why this job: Be part of a dynamic team creating unforgettable guest experiences.
- Qualifications: Strong communication skills and experience in hospitality or events.
The predicted salary is between 30000 - 30000 £ per year.
People Operations Manager, based at Cheltenham Racecourse, supporting Exeter/ Wincanton | Full-Time / Permanent. £30,000 excellent benefits including healthcare, wellbeing support, 23 days annual leave plus bank holidays, life assurance, meals on duty, and more.
We are seeking a People Operations Manager to support and drive the labour plan and HR service across Jockey Club Experiences Exeter and Wincanton Racecourses.
About the role:
- You’ll play a key role in ensuring the right people are in place, trained to a high standard and ready to deliver exceptional guest experiences.
- This is a varied, hands-on role where you’ll work closely with operational teams to support recruitment, performance and employee experience across multiple venues.
- Support with rota planning, forecasting and labour cost control.
- Assisting with payroll processes ensuring accuracy and deadlines are met.
- This position is based at Cheltenham Racecourse; however, regular travel to Exeter and Wincanton for live race days is essential.
- You will also be required to support race days at Cheltenham and other South West / Jockey Club locations as the business demands.
Key Responsibilities
- Workforce Planning & Operations: Plan and manage staffing levels to meet event and operational needs.
- Recruitment & Onboarding: Support recruitment, onboarding and training of casual and permanent teams; build and maintain a strong, reliable pool of event staff; explore new and creative ways to attract and retain talent; ensure all new starters are compliant (Right To Work checks, documentation and onboarding).
- Employee Relations & HR: Act as a first point of contact for HR queries, policies and procedures; support managers with employee relation matters, including investigations and hearings; maintain accurate and compliant employee records; contribute to performance management and succession plans; build key relationships with General Managers, Heads of departments, the wider home team and client partners.
- Training & Development: Support delivery of training plans and onboarding programmes; help identify and develop future talent within the team; work with managers to ensure teams are trained to deliver a 5-star guest experience; identify new ways to attract, retain and develop existing talent.
- Culture & Engagement: Promote a positive, inclusive and high performing team culture; build strong relationships with stakeholders across all venues; encourage engagement and team development.
- Health & Safety Compliance: Ensure all staff meet health & safety and legal requirements; support H&S initiatives and maintain high standards across site; promote a culture of safety and accountability.
What We’re Looking for
- A confident communicator who builds strong relationships at all levels;
- Highly organised with the ability to manage multiple priorities;
- Experience in hospitality / events is desirable;
- Strong administrative and IT skills;
- Proactive, solution focused and adaptable;
- Ability to influence and support others effectively;
- Full UK driving licence (essential).
Equal Opportunity Statement
UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength.
People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton in Prestbury employer: Career Choices Dewis Gyrfa Ltd
At Compass Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment at the heart of the Jockey Club Experiences in Exeter and Wincanton. With competitive pay, comprehensive benefits including healthcare and generous annual leave, and a strong focus on employee development and engagement, we empower our team members to thrive in their roles while delivering outstanding guest experiences. Join us in fostering a positive, inclusive culture where your contributions are valued and your career can flourish.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton in Prestbury
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. Practise common interview questions and think about how your experience aligns with what they’re looking for.
✨Tip Number 3
Showcase your personality! Employers want to see the real you, so let your passion for the role shine through during interviews. Share stories that highlight your skills and experiences, especially those that relate to creating exceptional guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Jockey Club Experiences. Let’s make it happen!
We think you need these skills to ace People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton in Prestbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the People Operations Manager role. Highlight your experience in workforce planning, recruitment, and employee relations. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can contribute to our team. Be sure to mention your experience in hospitality or events if you have it!
Showcase Your Communication Skills:As a People Operations Manager, strong communication is key. In your application, demonstrate your ability to build relationships and support others. We love seeing examples of how you've effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the People Operations Manager role. Familiarise yourself with the key responsibilities like workforce planning, recruitment, and employee relations. This will help you speak confidently about how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
As a People Operations Manager, strong communication is key. Prepare examples of how you've built relationships in previous roles or resolved conflicts. Be ready to discuss how you would engage with various stakeholders across different venues.
✨Demonstrate Your Organisational Skills
This role requires juggling multiple priorities, so be prepared to share specific instances where you successfully managed competing tasks. Highlight your experience with rota planning and labour cost control to show you can handle the operational side effectively.
✨Emphasise Your Adaptability
The job involves regular travel and working in dynamic environments. Share examples of how you've adapted to changing circumstances in past roles, especially in hospitality or events. This will show that you can thrive in the fast-paced world of race days and events.
