Practice Manager - Coalbrook Surgery

We are seeking an enthusiastic, organised, and experienced Primary Care / Practice Manager to join our friendly and supportive GP practice team. This is an excellent opportunity for a motivated manager to work closely with the GP Partners, Operational Manager, and wider multidisciplinary team to ensure the smooth, efficient, and effective day-to-day running of the practice. We are a small, well-established GP practice serving approximately 5,000 patients, supported by 3 GP Partners alongside a dedicated team including 2 Practice Nurses, 1 Healthcare Assistant, an Operational Manager, and a large experienced administrative and reception team. The practice also supports medical student placements as part of its training and educational commitment.

The Practice Manager plays a key role in fostering and sustaining a positive, well-structured, and efficient working culture, ensuring that systems, people, and processes work together effectively to support high-quality patient care. The role is available on a part-time basis, working between 24-32 hours per week, and offers the opportunity to contribute to the continued development of high-quality patient services within a close-knit and supportive environment.

• Work collaboratively with the GP Partners and Operational Manager to oversee the day-to-day running of the practice
• Support strategic and operational management of practice services
• Support staff management, recruitment, induction, appraisals, and HR processes
• Ensure compliance with NHS Wales, Health Board, contractual, HIW, GDPR, and regulatory requirements
• Coordinate clinical and administrative rotas, ensuring safe and efficient staffing levels
• Support planning and coordination of GP and nursing clinics to optimise capacity and patient access
• Maintain high standards of patient care, patient safety, and service delivery
• Liaise with external organisations including Hywel Dda University Health Board, Cluster Network colleagues, community services, universities, and other stakeholders
• Support quality improvement initiatives, Enhanced Services, QOF delivery, audits, and practice development
• Work confidently with EMIS Web and support the effective use of digital systems and workflows
• Coordinate and oversee medical student placements, including induction, scheduling, supervision arrangements, and liaison with educational bodies
• Oversee significant event reporting, complaints management, safeguarding processes, and incident handling in line with NHS Wales guidance
• Support implementation of Welsh Government and Health Board primary care initiatives
• Ensure policies, protocols, and risk assessments are maintained and regularly reviewed
• Coordinate infection prevention and control, health and safety, and business continuity arrangements
• Support multidisciplinary team working and foster a positive, collaborative team culture
• Monitor and improve patient access, workflow systems, and administrative efficiency
• Attend practice, cluster, and Health Board meetings where required
• Support workforce development and staff training coordination
• Maintain confidentiality and information governance standards at all times

• Experienced manager, ideally within primary care or healthcare
• Confident, organised, and able to work independently
• Excellent communicator with strong leadership and interpersonal skills
• Able to prioritise workload and meet deadlines effectively
• Proficient in general IT systems and practice software
• Experienced and confident in using EMIS Web
• Knowledgeable about NHS Wales primary care systems and processes
• Familiar with QOF, Enhanced Services, clinical governance, and regulatory compliance requirements
• Comfortable supporting medical student placements within a primary care setting
• Able to work effectively alongside an Operational Manager in a shared leadership structure
• Skilled in managing rotas and supporting clinic coordination
• Committed to delivering high-quality patient-centred services
• Able to support, motivate, and develop teams within a busy healthcare environment

• Salary dependent on experience (£35,000 - £45,000 per annum, pro rata depending on hours worked)
• Part-time hours between 24-32 hours per week
• A supportive and friendly working environment
• A strong, well-established team-based culture with clear roles and collaborative working
• Well-structured systems and efficient workflows supporting smooth day-to-day operations
• Flexible working arrangements considered
• Opportunities for professional development and training
• The chance to work with a dedicated and professional multidisciplinary team
• A positive environment where the Practice Manager helps maintain and strengthen an efficient, supportive, and well-organised practice culture

We prefer candidates who can start as soon as possible.