At a Glance
- Tasks: Be the go-to person for facilities services and enhance customer experiences daily.
- Company: Join Network Rail, a leader in transport infrastructure with a focus on teamwork.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Other info: Dynamic role with a visible presence and excellent career progression opportunities.
- Why this job: Make a real difference by improving workplace experiences for everyone around you.
- Qualifications: Strong customer service skills and experience with CAFM systems are essential.
The predicted salary is between 25000 - 35000 € per year.
Location: Network Rail, Baskerville House, Centenary Square, Broad Street, and other Birmingham, West Midlands sites.
Responsibilities:
- Be the customer facing representative for our services and bind together the various facilities services to act as one convenient point of contact to customers across the Midlands.
- Enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations daily.
- Set consistently high standards across your allocated area and share best practice with the rest of the team to ensure service delivery meets the needs of the customer.
- Work in a team that constantly communicates together and keeps each other updated in relation to all areas within the business.
- Ensure a tidy and clean appearance across the floor, at desks, collaboration spaces and break out areas, reporting any issues to the floor leads/Client.
- Be the first point of contact for FM related issues and take responsibility for logging calls on behalf of building occupants, ensuring they are directed to the correct department.
- Have regular communication and monthly meetings with each Floor Lead to communicate and update on any issues, queries and outstanding works.
- Log and chase work orders on behalf of the client.
- Maintain a visible presence on the floor, actively walking the floors to check shared areas are kept clean and tidy, and proactively assisting building occupants.
- Play an active role during Fire Emergency in line with the building procedure.
Qualifications:
- Proven experience within a strong customer service environment.
- High quality interpersonal skills, with excellent written and spoken communication skills both to individuals and groups.
- Self-disciplined and able to work on their own initiative with the ability to make decisions without referral to the line manager.
- Experience in using CAFM systems - logging jobs, running reports, raising purchase orders etc.
- Flexible and adaptable approach to work with good problem-solving skills and the ability to deal positively with conflict situations.
- Attention to detail, and a focus on standards, being methodical and organised is a must.
- Computer literacy, competent with the Microsoft Office suite including Word, Excel, PowerPoint and Outlook.
- Ability to support printing and audio-visual solutions will be beneficial.
- A valid formal Health and Safety Qualification e.g., IOSH is desirable.
Mobile Workplace Coordinator in Portstewart employer: Career Choices Dewis Gyrfa Ltd
At Network Rail, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Birmingham. Our culture fosters collaboration and communication, ensuring that our Mobile Workplace Coordinators are supported in their roles while having ample opportunities for professional growth. With a commitment to employee well-being and a focus on delivering outstanding customer service, we provide a rewarding experience that empowers our team to excel and make a meaningful impact in the community.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Workplace Coordinator in Portstewart
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Network Rail and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about enhancing the customer experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these during your interview.
✨Tip Number 3
Show off your communication skills! As a Mobile Workplace Coordinator, you'll need to communicate effectively with various stakeholders. During your interview, make sure to demonstrate your ability to convey information clearly and confidently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Mobile Workplace Coordinator in Portstewart
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've built relationships and exceeded expectations in previous roles. Use specific examples to show us what you can bring to the table!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications and fit for the role quickly.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Mobile Workplace Coordinator role. Mention specific responsibilities from the job description that resonate with your experience.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Customer Service Skills
Make sure you can highlight your experience in customer service. Think of specific examples where you've gone above and beyond to meet customer needs. This role is all about enhancing the customer experience, so be ready to discuss how you've built relationships and exceeded expectations in previous positions.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with both clients and team members, practice articulating your thoughts clearly. Prepare to demonstrate your written and spoken communication skills by discussing how you've effectively communicated in past roles, especially in group settings or during meetings.
✨Be Ready for Problem-Solving Scenarios
Think of a few challenging situations you've faced in the workplace and how you resolved them. The interviewer may ask you to describe how you would handle conflicts or unexpected issues, so having these examples ready will show that you're adaptable and capable of making decisions independently.
✨Familiarise Yourself with CAFM Systems
If you have experience with Computer-Aided Facilities Management (CAFM) systems, be prepared to discuss it. If not, do a bit of research on how these systems work and be ready to explain how you would approach logging jobs and managing reports. Showing that you're proactive about learning will impress the interviewers.
