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- Tasks: Manage eConsults, prioritise requests, and support clinicians in a fast-paced environment.
- Company: Join a forward-thinking healthcare team dedicated to patient care.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Why this job: Make a difference in patient communication and streamline healthcare processes.
- Qualifications: Strong organisational skills and a passion for helping others.
- Other info: Dynamic role with potential to assist in various administrative tasks.
The predicted salary is between 28800 - 43200 £ per year.
Typical duties will include:
- Core Responsibilities in Managing eConsult
- Daily Monitoring and Processing of Incoming eConsults
- Checking the eConsult platform throughout the day.
- Categorising submissions (clinical, administrative, urgent, routine).
- Identifying red flags and escalating according to practice protocols.
- Ensuring time-sensitive requests are prioritised.
- Assigning eConsults to the correct clinician or team (GP, ANP, pharmacist, admin).
- Adding relevant information to the patient record.
- Highlighting key symptoms or concerns for clinicians.
- Ensuring workload is distributed appropriately.
- Sending holding messages, appointment confirmations, or follow-up instructions.
- Contacting patients for additional information if required.
- Redirecting patients to appropriate services (pharmacy, NHS 111, community services) when suitable.
- Explaining how eConsult works and supporting patients who struggle with digital access.
- Processing non-clinical eConsults (fit notes, repeat prescriptions, test results queries).
- Updating patient demographics or records when needed.
- Logging and tracking tasks to ensure nothing is missed.
- Managing workflow queues in the clinical system.
- Ensuring the eConsult inbox is completed every day.
- Following practice protocols for urgent or unsafe submissions.
- Ensuring safeguarding concerns are escalated immediately.
- Maintaining confidentiality and GDPR compliance.
- Recording actions clearly for audit trails.
- Monitoring eConsult volumes and turnaround times.
- Flagging trends (e.g., high demand days, common issues).
- Identifying bottlenecks in the eConsult workflow.
- Suggesting improvements to templates, triage processes, or communication scripts.
- Supporting training for new staff on eConsult processes.
- Liaising with eConsult support if technical issues arise.
In addition, there may be occasions where you will be asked to assist with the reception team and their duties.
Administrator in Pontypool employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Pontypool
✨Tip Number 1
Get to know the eConsult platform inside out! Familiarise yourself with its features and functionalities so you can confidently discuss how you’d manage incoming eConsults during interviews.
✨Tip Number 2
Practice your communication skills. You’ll need to explain complex processes simply, especially when talking to patients who might struggle with digital access. Role-play with a friend or family member to sharpen those skills!
✨Tip Number 3
Show off your organisational skills! Think of examples where you’ve successfully managed workloads or prioritised tasks. Be ready to share these stories in interviews to demonstrate your ability to handle the busy eConsult environment.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who can help us improve our eConsult services. Your next opportunity could be just a click away!
We think you need these skills to ace Administrator in Pontypool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with managing eConsults and patient communication. We want to see how your skills match the core responsibilities outlined in the job description.
Showcase Your Attention to Detail: Since the role involves categorising submissions and ensuring compliance, it’s crucial to demonstrate your attention to detail. Use specific examples from your past experiences where you’ve successfully managed similar tasks.
Highlight Your Communication Skills: Effective communication is key in this role, especially when dealing with patients and clinicians. Share instances where you’ve successfully communicated complex information clearly and concisely.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your eConsult Inside Out
Make sure you understand the eConsult platform thoroughly. Familiarise yourself with how to categorise submissions and identify red flags. Being able to discuss specific examples of how you've handled similar tasks in the past will show your potential employer that you're ready for the role.
✨Demonstrate Strong Communication Skills
As an Administrator, you'll be communicating with patients and clinicians regularly. Prepare to showcase your communication skills by practising how you would explain the eConsult process to someone unfamiliar with it. Think about how you can convey complex information clearly and concisely.
✨Showcase Your Organisational Skills
Highlight your ability to manage multiple tasks effectively. Be ready to discuss how you prioritise time-sensitive requests and ensure that workload is distributed appropriately. Use examples from previous roles where you successfully managed competing priorities.
✨Be Ready to Discuss Compliance and Safety
Understanding safety protocols and GDPR compliance is crucial for this role. Prepare to talk about how you've handled sensitive information in the past and your approach to maintaining confidentiality. This will demonstrate your commitment to safety and compliance in a healthcare setting.
