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- Tasks: Deliver exceptional service and create a welcoming shopping experience for customers.
- Company: Join Tesco, the UK's number one retailer with a focus on community and teamwork.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and a supportive work environment.
- Why this job: Be part of a diverse team and make a real difference in customers' lives.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
- Other info: Great opportunities for career progression and personal development.
The predicted salary is between 10 - 14 £ per hour.
Employer: Tesco
Location: Pontyclun, Mid Glamorgan, CF72 8RB
Pay: Competitive
Contract Type: Permanent
Hours: Disability Confident: Yes
Closing Date: 07/03/2026
About the role:
Availability Window Days From time To time:
- Wed 10:00:00 - 19:00:00
- Fri 10:00:00 - 19:00:00
- Sat 10:00:00 - 19:00:00
Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you're available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It's a committed role, full of everyday challenges, but that's one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You'll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
You will be responsible for:
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
- Following the service culture in your department role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what's right for customers.
- Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
- Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
You will need:
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The drive and motivation to work in a sales and service environment.
- Be able to adapt to working in a fast paced ever-changing environment.
- A passion for human connection.
- The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success.
- To be at work on time, well presented and ready to be a brand ambassador.
What’s in it for you:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Exclusive colleague deals on handsets and sims these amazing deals can also be shared with your family and friends.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About us:
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues. It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year. We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers. But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business. We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day helping us make a difference for our customers.
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
Tesco Colleague - Phone Shops - Pontyclun Talbot Green Extra employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Phone Shops - Pontyclun Talbot Green Extra
✨Tip Number 1
Get to know the store! Before your interview, pop into the Tesco Phone Shop and observe how things run. Familiarise yourself with the layout, products, and customer interactions. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering great service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat with the hiring team.
✨Tip Number 3
Dress to impress! When you show up for your interview, make sure you’re well-presented and embody the brand values of Tesco. A smart appearance can make a great first impression and show that you’re serious about the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note or email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tesco Colleague - Phone Shops - Pontyclun Talbot Green Extra
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about making every shopping trip a great experience for our customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've delivered great service or worked in a fast-paced environment before.
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your application. Show us who you are and why you’d be a great fit for our team at Tesco.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you started on your journey with Tesco!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Tesco Colleague in the Phone Shops entails. Familiarise yourself with the responsibilities like delivering great customer service and maintaining stock accuracy. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Passion for Customer Service
Tesco values customer service above all. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your enthusiasm for creating a positive shopping experience and your ability to build relationships with both customers and colleagues.
✨Dress to Impress
First impressions matter! Dress smartly and presentably for your interview. Since you'll be representing the Tesco brand, showing that you can adhere to their standards of dress will demonstrate your commitment to the role and the company culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. This shows your interest in the position and helps you gauge if it's the right fit for you. You might ask about team dynamics, training opportunities, or how success is measured in the role. It’s a great way to engage with your interviewer!
