At a Glance
- Tasks: Lead your team to deliver top-notch customer service and achieve brand standards.
- Company: Join a dynamic team at Costa with a focus on growth and development.
- Benefits: Enjoy up to £3,445 annual bonus and 60% discounts at popular brands.
- Other info: Flexible working hours to support your work-life balance.
- Why this job: Empower yourself to run the store and make a real impact.
- Qualifications: Experience in leading teams and a passion for customer service.
The predicted salary is between 21114 - 21114 £ per year.
£21,114.99 per annum, 40 hours per week.
Address: Swansea Services, M4 Junction 47, Penllergaer, Swansea SA4 9GT.
As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours.
What we offer our Supervisors:
- Annual bonus up to £3,445 pa
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
Responsibilities:
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
- Supporting the team with preparing food and refreshments
Requirements:
- Previous experience of leading or supervising a team highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative and make reasoned decisions under pressure
You may be a shift manager, team leader, supervisor or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step.
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work‑life balance.
Where our customer’s journey pauses, yours just begins.
Supervisor - Costa in Pontlliw employer: Career Choices Dewis Gyrfa Ltd
As a Supervisor at Costa in Swansea, you will thrive in a dynamic work environment that prioritises employee growth and development. With an annual bonus potential of up to £3,445 and generous discounts across popular brands, we foster a supportive culture that values your contributions and encourages career progression through funded qualifications. Join us to lead a passionate team, enhance customer experiences, and enjoy flexible working arrangements that promote a healthy work-life balance.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Costa in Pontlliw
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Career Choices Dewis Gyrfa Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Career Choices Dewis Gyrfa Ltd!
We think you need these skills to ace Supervisor - Costa in Pontlliw
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Career Choices Dewis Gyrfa Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Career Choices Dewis Gyrfa Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Career Choices Dewis Gyrfa Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
