At a Glance
- Tasks: Provide confidential support to senior managers and police while managing a varied workload.
- Company: Join Mitie Care & Custody, a supportive and proactive team in Manchester.
- Benefits: Enjoy 25 days annual leave, flexible working, and a range of employee perks.
- Other info: Flexible shifts with opportunities for overtime and engaging staff social events.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: A positive attitude, strong communication skills, and a willingness to learn are key.
The predicted salary is between 27834 - 29374 £ per year.
Mitie Care & Custody Police Services is looking for a friendly and proactive individual to provide confidential support to senior managers, healthcare professionals and police across our nationwide contracts. The role is primarily based in our Manchester office, with an agile working arrangement that includes some days working from home.
Key Responsibilities
- Deliver exemplary, confidential support to senior managers, healthcare professionals and police.
- Manage a varied workload with a rolling shift pattern of days, nights and weekends, with overtime opportunities.
- Communicate effectively at all levels and act as a positive role model within the team.
Qualifications & Skills
- Positive, can-do attitude and desire to make a difference to people's lives.
- Strong communication skills at all levels.
- Team player with excellent interpersonal skills.
- Proficient IT skills and willingness to learn new systems.
- Previous call-centre experience not required; transferrable skills and enthusiasm are welcome.
Working Hours & Compensation
- 42 hours per week (average) on a rolling shift pattern.
- Annual leave: 25 days plus bank holidays.
- Salary range: £27,834.96–£29,374.80.
Benefits
- Employee Assistance Programme.
- Cycle to Work Scheme.
- 24/7 Virtual GP for employees and families.
- On-site canteen with flexible 'grab & go' facilities.
- Supportive induction and training programme with development opportunities.
- Paid volunteering days.
- Free on-site parking.
- Staff social events such as buffets, Christmas markets and competitions.
Recruitment & Closing
- Closing Date: 8th June 2026 (or sooner if successful candidate selected).
- Start Date: July/August 2026 (or sooner depending on availability of successful candidate).
Police Services Call Centre Operator employer: Career Choices Dewis Gyrfa Ltd
Mitie Care & Custody Police Services is an excellent employer, offering a supportive and dynamic work environment in Manchester, where employees can thrive both personally and professionally. With a strong emphasis on employee well-being, benefits such as a 24/7 Virtual GP, paid volunteering days, and a comprehensive induction programme ensure that staff feel valued and empowered to make a difference. The agile working arrangement allows for a healthy work-life balance, making it an attractive opportunity for those seeking meaningful employment in the public service sector.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Police Services Call Centre Operator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Police Services Call Centre Operator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
