At a Glance
- Tasks: Support HR operations and manage employee queries in a dynamic team environment.
- Company: Join Amey, a leader in sustainable infrastructure solutions.
- Benefits: Enjoy competitive salary, flexible benefits, and generous holiday allowance.
- Other info: Hybrid working model with opportunities for career growth and community involvement.
- Why this job: Make a real impact while developing your HR skills in a supportive culture.
- Qualifications: Strong communication skills and experience in HR or customer service preferred.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity for a People Services Advisor to join our Transactional team within HR supporting our Group Business unit. This is a 12‑month fixed‑term contract with an opportunity to become permanent, based in Liverpool, The Matchworks, 142 Speke Road, L19 2PH. The role offers hybrid working with an average of at least three days in the office.
Working Hours
The standard hours are 09:00 to 17:00, Monday to Friday (37.5 hours per week). Salary depends on experience.
Purpose and Responsibilities
- Deliver operational support for the People Services 1st Line Triage & Query Management, ensuring service level agreements and key performance indicators are met.
- Assist HR Managers, Tier 2 Quality Assurance, and Tier 3 Key Account Management teams with queries, daily tasks and out‑of‑scope projects.
- Provide 1st line query management for all transactional cases from Amey employees and those transferred from Customer Services.
- Escalate complex cases to Tier 2/3 as required.
- Support Customer Services with employee‑related requests.
- Resolve cases within the Service Level Agreement and Advisor Quality Standards.
- Collaborate with Tier 2 and Tier 3 teams to resolve complex queries and support continuous improvement.
Qualifications
- CIPD Level 3 qualification (desirable).
- Strong communication skills, both written and verbal.
- Excellent attention to detail.
- High‑quality customer service orientation.
- Experience in an HR or customer‑service environment.
- Strong IT skills; experience with HR systems such as SAP, SuccessFactors, ASM (desirable).
- Excellent stakeholder management and organisational abilities.
Benefits
- Remuneration – competitive annual salary with potential yearly reviews.
- Holidays – at least 24 days plus bank holidays, with the option to buy further days.
- Pension – generous pension scheme with extra contributions from Amey.
- Flexible benefits – including insurance options, Cycle‑2‑Work scheme, and discounted gym membership.
- Access to a discount portal and exclusive discounts.
- Social Impact – two Social Impact Days each year for volunteering/fundraising.
- Family‑friendly policies for new parents or carers.
- Membership of Affinity Networks and support for diverse communities.
About Amey
Amey is a leading provider of full life‑cycle engineering, operations, and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. We work across the UK and internationally, shaping complex environments for future generations.
Diversity & Inclusion
We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age. As a disability‑confident leader, we guarantee an interview to applicants with a disability where they meet the minimum requirements for the role. We encourage you to contact our recruitment team for accessibility support: peopleservicesamey.co.uk.
People Services Advisor - Transactional employer: Career Choices Dewis Gyrfa Ltd
Amey is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive culture and flexible working arrangements in the vibrant city of Liverpool. With competitive salaries, generous holiday allowances, and unique benefits like Social Impact Days for volunteering, Amey fosters a diverse and inclusive environment where every team member can thrive and contribute to meaningful projects that shape sustainable infrastructure for future generations.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
