At a Glance
- Tasks: Provide exceptional service and create a welcoming atmosphere for guests at night.
- Company: Join a fast-growing hotel operator with a focus on guest satisfaction.
- Benefits: Competitive pay, employee discounts, and career development opportunities.
- Other info: Flexible hours and a supportive team environment await you!
- Why this job: Make memorable experiences for guests while building your career in hospitality.
- Qualifications: Positive attitude, good communication skills, and commitment to customer service.
The predicted salary is between 13.17 - 13.17 £ per hour.
£13.17 per hour, bonus plus other benefits
Contract Type: Permanent
Hours:
Disability Confident: No
Closing Date: 14/06/2026
About this job
When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.
What will you be doing?
As a Night Guest Service Assistant, you are responsible for providing exceptional service to guests. Cleaning public areas/meeting rooms, cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Night Guest Service Assistant will also be required to manage guest requests; specifically, you will be responsible for performing the following tasks to the highest standards:
- Create an atmosphere where the guests feel welcome
- To check in guests smoothly taking their IDs and handing out room keys
- To stay one step ahead of guests' needs and ensure these are met
- Vacuum rooms and corridors and undertake regular deep cleaning tasks
- Deliver items to the rooms
- Report any missing or damaged items to the reception team and own the responsibility to ensure that the items are replaced or repaired to create an uninterrupted or impaired stay for the Guest
- Be environmentally aware
- Dispose of waste accordingly
- Clean public areas, meeting rooms/suites and bathroom
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
- Carry out lost property procedures
- Handle complaints and special requests to achieve complete guest satisfaction
- Assist other departments wherever necessary and maintain good working relationships
A Night Guest Service Assistant always works on behalf of our Guests and other Team Members; to successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Ability to work on their own or in teams
- Flexible and reliable
Why you should apply
- Exclusive access to the employee recognition & reward scheme
- Heeton Rewards
- Service‑based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton‑operated hotels and IHG employee travel Programme
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Fantastic career potential with one of the UK's fast‑growing hotel operators
- Retention bonus on completion of 3 and 6‑month service
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates for the recruitment process.
Night Guest Service Assistant in Peacehaven employer: Career Choices Dewis Gyrfa Ltd
Heeton Hotels is an exceptional employer that prioritises employee well-being and growth, offering a competitive hourly wage of £13.17 along with a range of benefits including exclusive discounts, a robust recognition scheme, and opportunities for career advancement within one of the UK's fastest-growing hotel operators. Our supportive work culture fosters teamwork and flexibility, ensuring that every Night Guest Service Assistant feels valued and empowered to create memorable experiences for our guests.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Assistant in Peacehaven
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Career Choices Dewis Gyrfa Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Career Choices Dewis Gyrfa Ltd
Don't be shy about reaching out to Career Choices Dewis Gyrfa Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Guest Service Assistant in Peacehaven
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Career Choices Dewis Gyrfa Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
