At a Glance
- Tasks: Provide top-notch customer service and administrative support in courts and tribunals.
- Company: Join HM Courts & Tribunals Service, making a real difference in people's lives.
- Benefits: Flexible working options, competitive salary, and a chance to develop a meaningful career.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Be part of a team that delivers justice and supports the community.
- Qualifications: Strong customer service skills and ability to handle sensitive information.
The predicted salary is between 24000 - 28000 £ per year.
Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management.
About us: HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role: Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, which could include members of the Judiciary and the legal profession. You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:
- Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
- Creating and updating records digitally, interpreting information accurately required on a court file.
- Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations.
- When required, you will be an essential first point of contact for all the court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives.
- Prepare court/hearing rooms, as well as ensuring the court runs efficiently.
Your knowledge, skills and experience:
- Customer service skills; ability to work in a service-led customer-facing environment.
- Digital and administrative skills; with excellent attention to detail.
- Able to communicate confidently in person, over the telephone, digitally and in written communications.
- Resilience and empathy to be able to deal with sensitive information and situations.
- A team player; able to work collaboratively and flexibly to deliver business objectives.
Please refer to the role profile attachment for more information.
Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.
Further details: These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 days.
17511 - Operational Support Officer in Peacehaven employer: Career Choices Dewis Gyrfa Ltd
At HM Courts & Tribunals Service, we pride ourselves on being an excellent employer dedicated to public service and making a meaningful impact in people's lives. Our supportive work culture fosters collaboration and flexibility, offering various opportunities for professional growth while ensuring a healthy work-life balance. Join us in delivering justice and be part of a team that values resilience, empathy, and exceptional customer service.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 17511 - Operational Support Officer in Peacehaven
✨Tip Number 1
Get to know the HMCTS vibe! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're on the same page.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with court users, role-play scenarios with friends or family. This will help you feel more confident when interacting with real people in sensitive situations.
✨Tip Number 3
Network like a pro! Connect with current or former HMCTS employees on LinkedIn. They can provide insider tips and might even give you a heads-up about upcoming opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making a difference in people's lives.
We think you need these skills to ace 17511 - Operational Support Officer in Peacehaven
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've helped others and made a difference in their lives, just like our Operational Support Officers do every day!
Be Detail-Oriented:Since the role involves handling sensitive information and preparing court documents, it's crucial to demonstrate your attention to detail. We love candidates who can showcase their ability to manage information accurately and efficiently.
Communicate Clearly:Your written communication skills are key! Use clear and concise language in your application to show us you can communicate effectively, whether it’s in person or through digital means. This is super important for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Support Officer. Familiarise yourself with the court and tribunal system, as well as the specific duties mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you've provided excellent support. Think about situations where you dealt with difficult customers or sensitive information, and be ready to discuss how you handled those scenarios with empathy and professionalism.
✨Demonstrate Digital Proficiency
As an Operational Support Officer, you'll need strong digital and administrative skills. Brush up on any relevant software or systems you might encounter in the role. If you have experience with case management systems or digital record-keeping, be sure to highlight that during your interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your ability to handle real-life situations in a court environment. Practice responding to questions about how you would manage multiple tasks, communicate with various stakeholders, or deal with sensitive information. This will help you feel more confident and articulate during the interview.
