At a Glance
- Tasks: Welcome patients, handle enquiries, and manage appointments efficiently.
- Company: Join a supportive healthcare team dedicated to patient care.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and patient satisfaction.
- Why this job: Make a difference in patients' lives while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28800 - 34600 £ per year.
Reception
- Welcome patients and any other visitors to the practice, ensuring a professional, effective and efficient reception service is provided.
- Initiate contact with and respond to requests from patients, other members of the practice team and other healthcare professionals.
- Deal professionally, calmly and efficiently with emergency situations.
- Handle repeat prescription requests online, by email or in person.
- Deal with all general enquiries, explaining procedures where necessary.
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensuring relevant forms are completed and procedures followed.
- Assist patients to register for access to online services.
- Direct specimens as per practice protocol.
- Advise patients of relevant charges for non-NHS services, accept payment and issue receipts.
Appointments
- Process in person, online and by telephone requests for appointments, ensuring callers are directed to the appropriate health care professional in line with care navigation training.
- Book in, amend and cancel patients in line with the practice appointments procedures ensuring optimum efficiency of the appointment system directing to online services as appropriate.
- Action all tasks allocated by the reception team ledger in a timely and efficient manner.
- Deal with requests for home visits in accordance with practice protocols or as directed.
- Monitor the practice appointment system and ensure patients are notified if a Clinician is running late or unable to fulfil a booked surgery.
Telephone
- Respond to calls from patients in a supportive, courteous and professional manner.
- Ensure all calls are answered in a timely manner.
- Transfer calls to the relevant members of the practice team as required.
- Deal with appointment and repeat prescription queries over the telephone/email/dashboard.
- Receive and make telephone calls as required, documenting when necessary, ensuring accuracy of detail.
- Book interpreters for patients when requested.
Administration
- Have a thorough knowledge of all Practice procedures.
- Work in accordance with written protocols.
- Open internal and external mail.
- Sort and date stamp all incoming patient related mail.
- Scan patient related documents onto the patient medical notes.
- Retrieve/file notes for surgeries and update as necessary.
- Scan and file post in medical records, assigning to other members of staff as required.
- Photocopy/scan and laminate documents as requested.
- Monitor and respond to all website queries to the reception team.
Computer
- Register patients as and when required.
- Process patients' change of address computer data and medical records.
- Action repeat prescription requests and ensure that they are processed within surgery policy timeframe whether paper or electronic.
- Check incoming e-mails on a regular daily basis.
- Undertake administration tasks and enter patient information onto the computer as required.
- Use the clinical and other surgery IT systems as required for the purpose of this post.
Please note: as per policy, if you are successful in the role and currently a patient of the surgery, you will be required to register elsewhere.
Patient Care Advisor (Receptionist) employer: Career Choices Dewis Gyrfa Ltd
As a Patient Care Advisor at our practice, you will be part of a supportive and dynamic team dedicated to providing exceptional care to our patients. We pride ourselves on fostering a collaborative work culture that values professional development, offering ongoing training and growth opportunities in the healthcare sector. Located in a vibrant community, our practice not only prioritises patient satisfaction but also ensures a fulfilling work-life balance for our employees, making it an excellent place to build your career in healthcare.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Advisor (Receptionist)
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Career Choices Dewis Gyrfa Ltd for the Patient Care Advisor (Receptionist) role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Care Advisor (Receptionist)
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Career Choices Dewis Gyrfa Ltd, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Career Choices Dewis Gyrfa Ltd, and how you can make a difference!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Career Choices Dewis Gyrfa Ltd.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Career Choices Dewis Gyrfa Ltd appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Career Choices Dewis Gyrfa Ltd supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
