At a Glance
- Tasks: Support customers through calls, emails, and chats while managing appointments.
- Company: Join a friendly and supportive call centre team in a well-established organisation.
- Benefits: Earn £12.71 per hour with weekly pay and holiday accrual.
- Other info: Temporary role with full-time hours and flexible shift patterns.
- Why this job: Make a real difference by helping customers and solving their problems.
- Qualifications: Experience in customer service, strong IT skills, and a calm, professional attitude.
The predicted salary is between 12.71 - 12.71 £ per hour.
Looking for a role where you can genuinely support people, solve problems, and enjoy a varied, fast-moving working day? Join a well-established organisation and become part of a friendly, supportive call centre team, where you’ll gain valuable office-based experience.
In the Call Centre Advisor role, you will be:
- Responding to customer enquiries through multiple communication channels including phone, email, Live Chat, and SMS
- Booking, amending, and managing customer appointments efficiently
- Making proactive outbound calls to optimise appointment schedules and promote relevant offers
- Accurately updating customer records and interactions within the CRM system
- Delivering a consistently professional, empathetic, and high-quality customer experience
To be successful in the Call Centre Advisor role you will need:
- Previous experience in a customer service or call centre environment
- Confident IT skills, including Microsoft Word, Excel, and Outlook
- Ability to remain calm, professional, and solution-focused in busy or challenging situations
- Strong telephone manner, including handling sensitive or complaint-based calls
- Empathy and patience, particularly when supporting customers with communication difficulties
- Excellent attention to detail and a strong team-player mindset
- Flexibility to work a rotating shift pattern
This is a temporary position for approx. 2 months initially, offering full time hours on a 4-week rotating shift pattern, including 1 Saturday a month. You'll be based in modern, accessible offices in Llandudno, starting on an hourly rate of £12.71 per hour with benefits of weekly pay and holiday accrual.
If customer care truly matters to you, this could be the role you’ve been looking for. Please apply today.
Call Centre Advisor in Oxford employer: Career Choices Dewis Gyrfa Ltd
Join a well-established organisation that prioritises employee well-being and development, offering a friendly and supportive work culture in Llandudno. As a Call Centre Advisor, you'll enjoy the benefits of weekly pay, holiday accrual, and the opportunity to enhance your customer service skills in a dynamic environment. With a commitment to inclusivity and professional growth, this role is perfect for those seeking meaningful employment where customer care truly matters.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Advisor in Oxford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Career Choices Dewis Gyrfa Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Career Choices Dewis Gyrfa Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Call Centre Advisor in Oxford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Career Choices Dewis Gyrfa Ltd.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Career Choices Dewis Gyrfa Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Career Choices Dewis Gyrfa Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
