At a Glance
- Tasks: Manage patient bookings and ensure smooth clinic operations in a fast-paced environment.
- Company: Join the North Bristol NHS Trust, a leading healthcare provider.
- Benefits: Permanent position with opportunities for personal development and training.
- Other info: Flexible shifts and a chance to grow within a dynamic healthcare setting.
- Why this job: Make a real difference in patient care while working in a supportive team.
- Qualifications: Strong communication skills and proficiency in spreadsheets required.
The predicted salary is between 25674 - 28093 £ per year.
To provide a comprehensive booking service for the Centralised Outpatient Services booking team incorporating:
- Booking of all new patients
- Management of patients awaiting follow‑up
- Administration associated with clinic management (such as rescheduling due to leave)
- Management of bookings through the eReferrals platform (such as ASI)
- Management of patients on a pending appointment list
- Maintenance of appropriate access plans and support to the Outpatient Call Handlers
The Administrator will be responsible for the day‑to‑day running of the booking service within the Centralised Booking team and will prioritise incoming requests ensuring that appointments are scheduled according to urgency and resources available whilst adhering to the Patient Access Policy, RTT Guidelines, NHS Guidelines and Trust/Departmental Policies and Protocols.
Applications are invited from enthusiastic, bright, and positive individuals to join the Outpatients team at North Bristol NHS Trust. We are looking for outstanding individuals to become a key part of our highly performing bookings team as an Outpatient Booking Clerk. We are seeking applicants with drive and ambition to join our friendly and supportive team. Applicants must have excellent communication and computer skills, knowledge of using spreadsheets and validation. Outpatients is a high volume service and you will need to show a high degree of initiative in your work. As part of the role you will receive opportunities for on‑going development and support to fulfil your potential.
Responsibilities:
- To manage waiting lists, offering appointment dates within agreed timescales as per Trust Policy.
- To liaise effectively with the line manager and speciality leads regarding problems with booking patients as per policy.
- Participate in weekly scheduling meetings and be prepared with appropriate data.
- Ensure that patients are offered the first available date taking into account cancelled appointments.
- Always recording and adhering to RTT pathway guidelines accurately.
- Where possible notifying patients of their appointment date and time by telephone.
- Ensuring that appropriate paperwork is sent to patients in a timely manner.
- To respond promptly to clinic cancellations, ensuring that all patients are contacted by telephone and where possible offered a new date at the same time.
- Ensuring that the clinic guidelines specific to each specialty are amended regularly and provide an accurate basis for colleagues to book clinics in your absence.
- Adhere to the Trust patient Access Policy at all times.
- Ensure that eReferrals (formerly Choose and Book) lists are monitored on a regular basis as per department process.
- To be flexible to alter shifts to support cover and duties due to annual leave/sickness.
- To be proactive in the future redesign and piloting of new processes.
- Maintain a high quality in own work and encourage others to do so.
- Gather, analyse and report on a range of performance data using spreadsheets.
- Access, appraise and apply knowledge and information.
- To support the Outpatient validator with compiling performance reports and updating of performance related spreadsheets.
- To undertake call centre duties when demand is high, and on a rota basis to cover call centre meetings/staffing shortfalls.
- Contribute to own personal development and assist with learning and development activities and will be required to attend mandatory training and all training essential to this role.
- To undertake any such duties commensurate with the grading of the post and the post holder should treat this job outline as flexible as it could be amended as the service requirements alter and/or needs of the position develop.
Qualifications:
- Excellent communication and computer skills.
- Knowledge of using spreadsheets and validation.
- High degree of initiative in a high volume service setting.
- Proactive in redesign and piloting new processes.
- Ability to gather, analyse and report performance data using spreadsheets.
- Flexibility to alter shifts for cover due to annual leave/sickness.
- Enthusiastic, bright, positive individuals with drive and ambition.
This advert closes on Thursday 2 Apr 2026.
Outpatients Booking Clerk (Band 3) | North Bristol NHS Trust employer: Career Choices Dewis Gyrfa Ltd
North Bristol NHS Trust is an exceptional employer that prioritises the growth and development of its staff, offering ongoing training and support to help you reach your full potential. With a commitment to providing outstanding patient care, our friendly and collaborative work culture fosters a sense of pride and belonging among our 8000 dedicated employees. Located in Bristol, we provide a dynamic environment where you can make a meaningful impact in healthcare while enjoying the benefits of working within a major acute teaching hospital.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Outpatients Booking Clerk (Band 3) | North Bristol NHS Trust
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of an Outpatients Booking Clerk. This way, when you get that interview, you can show off your knowledge and enthusiasm for the position.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at North Bristol NHS Trust on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to booking systems and patient management. Role-play with a friend or use our resources to nail those responses and feel confident.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at North Bristol NHS Trust. Don’t miss out!
We think you need these skills to ace Outpatients Booking Clerk (Band 3) | North Bristol NHS Trust
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our Outpatients team and contributing to exceptional healthcare.
Tailor Your CV:Make sure to customise your CV to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we're looking for in an Outpatient Booking Clerk.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don't forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Outpatients Booking Clerk. Familiarise yourself with the booking processes, patient access policies, and the eReferrals platform. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Show Off Your Communication Skills
As this role requires excellent communication, be prepared to showcase your skills during the interview. Practice clear and concise responses, and think of examples where you've effectively communicated in a busy environment. This will highlight your ability to manage high volumes of requests while maintaining professionalism.
✨Demonstrate Your Initiative
The job calls for a high degree of initiative, so come ready with examples of how you've taken charge in previous roles. Whether it’s streamlining a process or solving a problem, showing that you can think on your feet will impress the interviewers and align with their expectations.
✨Prepare for Data-Related Questions
Since you'll be gathering and analysing performance data using spreadsheets, brush up on your data handling skills. Be ready to discuss your experience with spreadsheets and any relevant software. You might even want to prepare a few examples of how you've used data to improve processes in past roles.
