At a Glance
- Tasks: Welcome patients and assist with queries in a friendly, efficient manner.
- Company: Join North Bristol NHS Trust, a leading healthcare provider with a supportive culture.
- Benefits: Gain valuable experience, professional growth, and work in a dynamic environment.
- Other info: Diverse team environment committed to inclusivity and career progression.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Strong customer service skills and a calm, empathetic approach are essential.
The predicted salary is between 23970 - 25674 £ per year.
Centralised Outpatient Services at North Bristol NHS Trust support the clinical divisions and specialties to administer their outpatient services. The service comprises our patient‑facing Reception Team, our telephone and email‑based Patient Contact Centre and our administrative Booking and Referrals Teams. This is a dynamic service with opportunities for future development for staff who excel in their roles. This is a patient‑focused environment, where we are committed to supporting professional growth and career progression.
Candidates are invited to join our Reception Team, where we are looking for confident individuals who can bring their customer services and professional communication skills to the workplace. Attending hospital is often an anxious time for patients, and your calm, friendly and empathetic approach will be essential. You will be required to greet patients, carers and visitors and assist with multiple queries such as hospital transport issues and booking urgent follow‑up appointments. You will also be required to be a competent user of the Information Technology systems.
Responsibilities:
- To welcome patients, carers and visitors to various specialty appointments within the Trust.
- To be polite and friendly, dealing with queries in an efficient and timely manner.
- To ensure patient information is kept confidential and not shared with others.
- To respond to queries from patients, carers and visitors.
- To maintain a safe environment for patients and staff, raising concerns promptly if there are any safety or wellbeing issues.
- To keep patients informed if the clinics are overrunning.
- To liaise with and alert a clinician in the event of a patient becoming unwell and requiring prompt or immediate attention.
- To oversee patients awaiting transport, and liaise with the transport department in relation to patients still waiting.
- To hand over the care of patients awaiting transport at the end of the working day to the appropriate team (e.g., Discharge Lounge or Nurse in Charge).
- To take and action internal calls on the reception desk.
- To assist in quieter times with the packing and posting of letters to patients.
- To follow and adhere to Trust Quick Reference Guides (QRG) or Standard Operating Procedure (SOP) guidelines.
- To follow procedure for patients that do not attend (DNA) their appointment and ensure the necessary actions have been carried out on the day.
Outpatient Receptionist | North Bristol NHS Trust employer: Career Choices Dewis Gyrfa Ltd
North Bristol NHS Trust is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its staff. With over 12,000 employees, the Trust prioritises professional growth and career progression, offering dynamic opportunities within its patient-focused services. Located in the award-winning Southmead Hospital, employees benefit from being part of a leading healthcare provider that values diversity and aims to deliver outstanding care to the community.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Outpatient Receptionist | North Bristol NHS Trust
✨Tip Number 1
Get to know the North Bristol NHS Trust inside out! Familiarise yourself with their values and services. This will not only help you in interviews but also show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with patients and visitors, think of scenarios where you might need to handle queries or concerns. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there. Don’t miss out on your chance to join the amazing team at North Bristol NHS Trust!
We think you need these skills to ace Outpatient Receptionist | North Bristol NHS Trust
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and supported individuals in the past, especially in a healthcare setting where empathy is key.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your skills and experiences shine through without unnecessary fluff.
Tailor Your Application:Take the time to tailor your application to the specific role at North Bristol NHS Trust. Mention how your skills align with the responsibilities listed in the job description, showing us why you’re the perfect fit for our Reception Team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outpatient Receptionist. Familiarise yourself with the key tasks like greeting patients, handling queries, and using IT systems. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about patient interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you’ve dealt with difficult customers or resolved issues efficiently. This will highlight your calm and friendly approach, which is essential for the job.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, such as dealing with an anxious patient or managing multiple queries at once. Practise your responses to these types of questions so you can showcase your problem-solving skills and ability to stay composed under pressure.
✨Emphasise Your Team Spirit
North Bristol NHS Trust values teamwork, so be prepared to discuss how you work well with others. Share examples of how you've collaborated with colleagues in previous roles, especially in a busy environment. This will show that you’re not just a great individual contributor but also a team player who can help create a supportive atmosphere.
