Shop Manager in Ormskirk

£28,352.75 per year, plus reward and benefit scheme

Contract Type: Permanent

Hours: Full time

Disability Confident: Yes

Closing Date: 11/07/2026

About this job

Shop Manager at Sue Ryder Charity shop, Ringtail Retail Park, Burscough, L40 7SP. 37.5 hours per week, including weekends on rota. Salary £28,352.75 per year plus reward and benefit scheme. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops, generating funding for medical, practical, bereavement and emotional support.

Our aim is to provide support to those approaching the end of life or living with grief, ensuring access to the care and services they need.

Responsibilities

• Lead and manage a large team of volunteers, ensuring high standards of customer service to donors and customers.
• Drive sales, set and achieve KPI targets and manage sales reporting.
• Recruit, train, develop and retain volunteer team members.
• Work with the local community to secure donated stock and drive sales.
• Maintain merchandising standards, housekeeping and store layout; oversee health and safety compliance.
• Use EPOS system for stock processes and daily operations.
• Support national fundraising initiatives and act as a brand ambassador for Sue Ryder.

Qualifications & Skills

• High street or charity retail managerial experience.
• Strong organisational and team leadership skills.
• Experience delivering excellent customer service.
• Ability to set and meet sales targets.
• Knowledge of health and safety regulations.
• Basic proficiency with Microsoft Office (or equivalent).
• Good understanding of financial and IT administration.
• Experience working with volunteers (lone working skills valued).

Benefits

• Competitive benefits package.
• 27 days holiday rising to 33 days with length of service, plus bank holidays (pro rata if part‑time).
• Paid days off: Christmas Eve, Christmas Day, Boxing Day and New Year’s Day.
• Reward and benefit scheme.
• Opportunities for staff and volunteer networks.

Equality, Diversity and Inclusion

Sue Ryder is a Disability Confident and committed employer, supporting the ‘Offer an Interview’ scheme. We welcome applications from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and people living with disabilities. Inclusive recruitment practices are employed, including advance sharing of interview themes, remote interview options, and other accessibility support. We provide an Inclusion Passport for adjustments and support continuous development.

Sue Ryder is committed to ensuring everyone approaches the end of life or lives with grief has access to the necessary support.