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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support our community with a positive attitude.
- Company: Join the West Brom, a supportive and inclusive workplace.
- Benefits: Enjoy competitive pay, flexible hours, and generous holiday allowances.
- Other info: Diverse environment with opportunities for growth and community involvement.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Positive attitude, strong communication skills, and a willingness to learn.
The predicted salary is between 17117 - 17117 £ per year.
Role Details
- Location: Oldbury Branch
- Salary: £17,117 per annum
- Contract: Permanent
- Hours: 25 hours per week (09.00 - 14.00, Monday to Friday; 09.30 - 12.30 Saturday)
Responsibilities
- Providing a service so good that our customers tell their friends and family about us.
- Be there when our customers need us in a way which suits them.
- Handling queries with confidence whether it’s about our products, services, or anything else customers need.
- Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers.
- Keeping things safe and sound in branch, especially when we’re opening and closing for the day.
- Supporting our local branches and embedding deep roots in our local communities.
Qualifications & Attributes
- Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our customers.
- An infectious team spirit who’s ready to collaborate and share ideas.
- A customer centric person who holds a genuine interest in customers and their needs.
- A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard.
- Empathy, we want you to put yourself in others’ shoes.
- Flexibility, there’ll be times when we’ll need you to step up to help your team and other teams, especially during our busy times.
- Tech-savvy – you’ll need to be able to use a computer and work your way around our systems once we’ve shown you the ropes.
- A curious mindset, you’ll be ready to learn and grow, open to challenges and developing new skills.
We Value a diverse range of skills and experiences here at the West Brom. So even if you don’t meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.
Benefits
- We pride ourselves on our development opportunities and always look to promote from within wherever possible.
- Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year.
- 2 paid volunteering days a year.
- Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%.
- Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave.
- Life assurance provided by the Society at 4 times your salary.
- Yearly performance related pay scheme and pay review.
- Private medical insurance that’s discounted when your time with us grows, with the option to include family members.
- Salary Sacrifice Electric/Hybrid Car Scheme.
- A Perkbox account giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more.
- And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.
Why choose the West Brom?
At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We’re proud of our heritage and absolutely believe that the West Brom is a great place to work. Our employers are the heart of bringing our new vision to life- where our customers and communities own a more secure future. Everyday, through the work they do together and the care they show, they’re helping turn that vision into real and lasting.
We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at careerswestbrom.co.uk.
We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible.
Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk
The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society. Proud member of the Disability Confident employer scheme.
Part Time Customer Service Advisor in Oldbury employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor in Oldbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the West Brom. Understand their values and what makes them tick. This way, you can show how your positive attitude and customer-centric mindset align perfectly with their mission.
✨Tip Number 2
Practice your communication skills! Since being a clear and confident communicator is key for this role, try role-playing common customer service scenarios with a friend. This will help you feel more at ease when handling queries during the interview.
✨Tip Number 3
Show off your team spirit! During your interview, share examples of how you've collaborated with others in the past. The West Brom loves a good team player, so let them know how you can contribute to their supportive environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets to the right people. Plus, it shows you’re genuinely interested in joining the West Brom family. So, get that application in ASAP!
We think you need these skills to ace Part Time Customer Service Advisor in Oldbury
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your relevant experience and skills that match what we’re looking for in a Part Time Customer Service Advisor. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Part Time Customer Service Advisor. Familiarise yourself with the products and services offered by the company, as well as their customer service philosophy. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
During the interview, highlight your ability to empathise with customers. Share examples from your past experiences where you successfully handled customer queries or complaints. This will demonstrate that you can put yourself in others' shoes, which is crucial for this position.
✨Exude Positivity and Team Spirit
The company values a positive attitude and teamwork. Be sure to convey your enthusiasm for the role and your willingness to collaborate with colleagues. You might want to share a story about a time you worked well in a team or helped create a positive environment.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions that show your interest in the company culture, development opportunities, and how they support their employees. This not only demonstrates your curiosity but also helps you assess if the company is the right fit for you.