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For Companies At a Glance
- Tasks: Manage daily office operations and support a dynamic team environment.
- Company: Join a supportive practice focused on patient care and staff wellbeing.
- Benefits: Competitive salary, professional development, and a positive team culture.
- Why this job: Be the backbone of our office, ensuring smooth operations and great patient experiences.
- Qualifications: Strong organisational skills and experience in administrative roles.
- Other info: Opportunity for growth in a collaborative and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Day-to-Day Office and Administrative Management
- Oversee the daily running of reception and administrative services
- Ensure sufficient staffing levels to maintain safe and effective service delivery
- Act as first point of contact for administrative issues and escalations
- Ensure workflows are efficient, patient-focused and consistently applied
Staff Supervision and Support
- Provide day-to-day supervision and support to administrative and reception staff
- Support induction and onboarding at an operational level
- Promote staff wellbeing and a positive team culture
Low-Level HR and People Management (First-Line Responsibility)
- Monitor staff attendance and manage short-term sickness absence
- Conduct return-to-work interviews and maintain accurate records
- Address minor conduct or performance concerns at an informal or first-stage level
- Support first-stage performance management and capability processes
- Identify early signs of performance, conduct or wellbeing concerns and deal with these as appropriate, escalating where necessary
- Support staff to meet required standards through guidance, coaching and signposting
- Ensure all actions are documented and undertaken in line with HR policies
Resource Optimisation Technology and Information
- Ensure hardware, software and digital systems are used effectively to support patient care, confidentiality and operations
- Manage staff access to technology systems, ensuring appropriate use and identify training needs
- Support compliance with Data Protection, Freedom of Information and professional guidance
- Assist and have knowledge of Information Governance Toolkit
- Manage and maintain I.T. systems such as online triage system and internal information systems to ensure accurate data for staff
- Monitor technology use and escalate risks or improvement opportunities
- Maintain the practice website and social media presence in line with policy
- Be the main point of contact for escalation of I.T. issues and aiding solutions
Operational Compliance and Quality
- Ensure practice policies and procedures are followed consistently
- Support implementation of new systems and operational changes
- Monitor operational performance and escalate risks appropriately
- Support audits, CQC evidence and information governance requirements
- Support with QOF targets and related searches
Patient Experience and Communication
- Support resolution of patient queries and concerns at an operational level
- Promote courteous, respectful and inclusive service delivery
- Support patient access systems and communication channels
Governance and Well-led Contribution
- Maintain accurate operational, HR and information governance records
- Escalate incidents, risks or concerns promptly
- Contribute to continuous improvement and team meetings
Equality, Diversity and Confidentiality
The Office Manager will:
- Treat staff, patients and visitors with dignity and respect
- Apply fair, consistent and non-discriminatory practices
- Comply with confidentiality and data protection requirements
Office Manager employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Office Manager role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can enhance their administrative services and support their team. We want to see that you’re not just a fit for the role, but for the whole vibe of the place!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for Office Managers, like how you handle staff supervision or resolve patient queries. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Office Manager role. Highlight your administrative management experience and any relevant HR responsibilities you've handled. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed teams or improved office workflows in the past. We love a good story that showcases your skills!
Showcase Your Tech Savvy: Since the role involves managing IT systems, make sure to mention any relevant tech skills you have. Whether it's software you've used or systems you've implemented, we want to know how you can help us optimise our resources!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Office Manager role. Familiarise yourself with the day-to-day responsibilities, especially around administrative management and staff supervision. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed a team or resolved an issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and ability to handle the responsibilities outlined in the job description.
✨Showcase Your Tech Savvy
Since the role involves managing IT systems and ensuring effective use of technology, be prepared to discuss your experience with digital tools and software. Highlight any relevant training or certifications you have, and be ready to explain how you've used technology to improve operations in previous roles.
✨Emphasise Communication Skills
As an Office Manager, you'll be the first point of contact for many issues. Be ready to discuss how you handle communication with both staff and patients. Share examples of how you've resolved conflicts or improved team dynamics, as this will show your ability to foster a positive work environment.
