At a Glance
- Tasks: Engage with customers and book free home survey appointments in a lively office.
- Company: Join Heatseal Insulation Limited, a growing company with a friendly team.
- Benefits: Earn £12.71 per hour, enjoy weekly incentives, and receive full training.
- Other info: Enjoy company events and free on-site parking while working in Telford.
- Why this job: No weekends or bank holidays; work Monday to Friday in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Are you an experienced Call Centre Agent looking for a new opportunity with a growing company? Do you enjoy speaking with customers, building rapport, and working in a lively office environment? Would you like a Monday-Friday role with no weekends or bank holidays? Heatseal Insulation Limited is currently recruiting confident and motivated Call Centre Agents to join our friendly and fast-paced team in Telford. This is not a hard sales role. Your main responsibility will be speaking with customers and booking free home survey appointments for our representatives.
Responsibilities
- Outbound calling to customers regarding our insulation services
- Booking appointments for free home surveys
- Providing excellent customer service on every call
- Accurately updating customer information
- Working towards daily and weekly targets
Qualifications
- Previous call centre, telemarketing, telesales, or customer service experience
- A confident and professional telephone manner
- Strong communication and listening skills
- Positive attitude and self-motivation
- Ability to work well within a team and in a busy office environment
Benefits
- Full Time, Permanent Position
- Monday-Friday, 9:00am-5:30pm - £12.71 per hour
- Weekly cash incentives
- Bonus and commission opportunities
- Full training and ongoing support
- Company pension
- Company events
- Free on-site parking
Please note: This is a fully office-based role in Telford and cannot be carried out remotely.
Apply today and become part of the growing team at Heatseal Insulation Limited.
call centre agent in Oakengates employer: Career Choices Dewis Gyrfa Ltd
Heatseal Insulation Limited is an excellent employer for Call Centre Agents, offering a vibrant and supportive work culture in Telford. With a focus on employee growth, the company provides full training, ongoing support, and opportunities for bonuses and incentives, all within a Monday to Friday schedule that promotes work-life balance. Enjoy a friendly team environment where your contributions are valued and rewarded, making it a fulfilling place to advance your career.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land call centre agent in Oakengates
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace call centre agent in Oakengates
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
