At a Glance
- Tasks: Be the friendly face of our Customer Hub, helping customers and handling admin tasks.
- Company: Join a supportive team focused on delivering excellent customer service.
- Benefits: Enjoy competitive pay, generous leave, and a strong pension contribution.
- Other info: Flexible part-time hours with opportunities for personal growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: GCSEs in Maths and English, plus experience in customer service.
The predicted salary is between 18584 - 18584 £ per year.
We are looking for a driven, diligent, and friendly Customer Experience Receptionist/Administrator to join our Customer First Hub Team. The successful candidate will be part of our first point of contact and support a multi-discipline team delivering excellent levels of customer service.
What will you do?
- Respond to all initial customer enquiries face to face and via switchboard telephone calls
- Perform a variety of focused admin tasks and reception-related functions
- Be an integral part of the Customer Hub, aiming to resolve customer queries at first point of contact
- Support continuous service improvements across the Customer Experience teams
- Work in partnership with other service areas and agencies to achieve high levels of customer care
Minimum requirements
- GCSE grade 4-9 / A-C (Maths and English) or equivalent
- Experience in a reception / face-to-face customer environment
- Experience in developing strong working relationships with customers and colleagues
- Competent in Microsoft Office (Email, Excel, Word) with high accuracy and attention to detail
Benefits
- Competitive salary
- Generous annual leave entitlement – 24-29 days plus UK public/bank holidays (part time pro rata)
- Ability to buy up to 5 extra days of annual leave per year
- 12% employer pension contribution (minimum 2% employee contribution) with life assurance
- Many wellbeing, development, and support benefits including Employee Assistance Programme
How to apply
Click the Apply button and follow the on-screen instructions. Please review the Accountability Profile and submit your CV and application demonstrating how you meet the essential and desirable criteria. Closing date for applications: 01/06/2026. Applications received after this date may not be considered. We may close or extend the closing date depending on application numbers.
We reserve the right to conduct interviews and to contact applicants by phone or email. Applicants with a disability who meet the essential criteria will be guaranteed an interview; please indicate any reasonable adjustments required for attendance in your application.
Equal Opportunity
The Trust invites applications from all members of the community, irrespective of gender, gender reassignment, sexual orientation, race, religion or belief, disability, age, pregnancy and maternity, marriage or civil partnership.
Customer Hub Receptionist/Administrator in Northwich employer: Career Choices Dewis Gyrfa Ltd
Join our dynamic team at Gadbrook Park, where we prioritise a supportive and inclusive work culture that values your contributions as a Customer Experience Receptionist/Administrator. With competitive salaries, generous annual leave, and a strong focus on employee wellbeing and development, we offer a rewarding environment for personal and professional growth. Be part of a dedicated team committed to delivering exceptional customer service while enjoying the benefits of a flexible part-time role in a vibrant community.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Hub Receptionist/Administrator in Northwich
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Experience Receptionist, you'll be the first point of contact. Role-play with a friend or family member to get comfortable handling various customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and keen to join the team. Don’t forget to highlight your relevant experience in customer service!
We think you need these skills to ace Customer Hub Receptionist/Administrator in Northwich
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your CV and cover letter!
Tailor Your Application:Make sure to customise your application to highlight your experience in customer service and administration. We’re looking for specific examples that demonstrate how you meet the essential criteria outlined in the job description.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. Remember, attention to detail is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to follow the on-screen instructions, so give it a go!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Experience Receptionist/Administrator. Familiarise yourself with the job description and think about how your skills and experiences align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share specific examples of how you've handled customer enquiries in the past. Highlight any situations where you resolved issues or improved customer satisfaction.
✨Brush Up on Microsoft Office
As the job requires competence in Microsoft Office, it’s a good idea to review your skills in Word, Excel, and Email. You might even want to mention any relevant projects or tasks where you used these tools effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, company culture, and opportunities for growth. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
