At a Glance
- Tasks: Welcome customers, provide safety instructions, and ensure an amazing outdoor adventure experience.
- Company: Join Go Ape, a fun and inclusive outdoor adventure company.
- Benefits: Earn up to £13.45/hour, enjoy flexible hours, and get discounts on adventures.
- Other info: Part-time role with opportunities for personal growth and community involvement.
- Why this job: Make a difference in people's lives while enjoying the great outdoors.
- Qualifications: Customer-focused attitude, teamwork skills, and a love for outdoor activities.
The predicted salary is between 13 - 13 € per hour.
At Go Ape you'll work amongst some really great teams in a rewarding role, where you'll learn a whole bunch of enhanced skills including customer service, taking and giving instruction, following procedures, teamwork, risk assessments and reporting, communication, confidence, independence and more!
What you'll be doing:
- Welcoming customers and providing customer WOW while you prepare them to take part in their activity; fitting, removing and inspecting harnesses and protective equipment.
- Instructing and briefing customers on safety procedures and the safe way of experiencing activities – evaluating participant competence and safety at all times.
- Delivering the adventure, ensuring an amazing customer experience.
- Hosting schools and education groups, helping children to take on new adventures and overcome their fears.
- Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary.
- Carrying out emergency drills in accordance with company directives and training.
- Ensuring all landing sites are maintained to the correct standard.
- Carrying out course checks and recording/reporting findings.
- Caring for equipment and facilities.
- Helping with any local marketing opportunities as required.
What you'll need:
- A 'customer comes first' attitude with drive and enthusiasm to achieve customer WOW!
- A cheerful disposition, even when under pressure, with excellent interpersonal and communication skills.
- To be an enthusiastic team player but able to work under own initiative without supervision.
- A high standard of personal hygiene and appearance.
- Safety conscious frame of mind with a respect and understanding of Health and Safety.
- To be able to demonstrate attention to detail and ability to diligently follow procedures.
- To like working outdoors and have a good head for heights.
- To be able to get to site – which may mean having your own transport as some of our sites are remote without public transport links.
- Able to perform physical duties (with reasonable adjustments where required).
Hours: Minimum 16 hours per 4 weeks – part time/weekend and holiday availability essential.
Contract: Fixed Term
Pay: Up to £13.45 per hour
Holiday: 28 days per annum, calculated pro-rata.
Flexible working hours
Expeditions & Naturally Powered Days: subsidised adventure trips such as caving, hiking, cycling, kayaking and climbing.
Employer pension contribution matched to 3%
Retail and Leisure Discounts
Wellbeing initiatives and support
Give As You Earn: charity donations direct from your salary.
Volunteering Days: paid time off to volunteer on local social and environmental projects.
Free Go Ape for immediate family or 20% off.
We are committed to our 'Working together to Safeguard Children' obligation for safeguarding and in this role you will be working in a position of trust. We're an equal opportunities employer and we encourage applications from all sections of the community and we provide Diversity and Inclusion training for every employee. We're Disability Confident, Committed – which means we give opportunities to disabled applicants and provide an environment in which everyone can thrive.
Customer Activity Assistant (Outdoor Instructor) in Northwich employer: Career Choices Dewis Gyrfa Ltd
At Go Ape, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to grow. As a Customer Activity Assistant, you'll not only gain essential skills in customer service and safety but also enjoy unique benefits like subsidised adventure trips and volunteering days, all while working in stunning outdoor locations. Join us for a rewarding experience that combines fun, teamwork, and personal development in a supportive environment.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Activity Assistant (Outdoor Instructor) in Northwich
✨Tip Number 1
Get to know the company culture! Before your interview, check out Go Ape's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your 'customer comes first' attitude.
✨Tip Number 3
Show off your teamwork spirit! Prepare to discuss how you've worked with others in the past, especially in high-pressure situations. Go Ape values teamwork, so let them know you can be a great team player.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the company. This shows your enthusiasm and helps you figure out if it's the right fit for you.
We think you need these skills to ace Customer Activity Assistant (Outdoor Instructor) in Northwich
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We love candidates who can demonstrate a 'customer comes first' attitude, so share examples of how you've gone above and beyond for customers in the past!
Be Enthusiastic and Authentic:Let your personality shine through! We want to see your cheerful disposition and enthusiasm for the role. Don’t be afraid to show us why you’re excited about working outdoors and helping others have an amazing experience.
Follow the Application Instructions:Pay close attention to the application process outlined on our website. Make sure you provide all the necessary information and follow any specific instructions. This shows us that you can diligently follow procedures, which is super important for this role!
Proofread Your Application:Before hitting send, give your application a good read-through. Check for any typos or errors, as attention to detail is key in this job. A polished application reflects your commitment and professionalism, and we appreciate that!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Customer Service Skills
Make sure you can talk about your customer service experience confidently. Think of specific examples where you've gone above and beyond to create a 'WOW' moment for customers. This will show that you understand the importance of customer satisfaction in this role.
✨Demonstrate Your Team Spirit
Prepare to discuss how you work well in a team. Share stories that highlight your ability to collaborate and support others, especially in high-pressure situations. Go Ape values teamwork, so showing that you can be both a team player and an independent worker is key.
✨Safety First Mindset
Familiarise yourself with basic health and safety protocols relevant to outdoor activities. Be ready to discuss how you would ensure participant safety and what steps you would take in case of an emergency. This shows that you take safety seriously, which is crucial for this position.
✨Show Your Passion for the Outdoors
Express your enthusiasm for outdoor activities and adventure. Share any personal experiences that demonstrate your love for the outdoors and how it aligns with the role. This will help convey your genuine interest in working at Go Ape and engaging with customers in an adventurous setting.
