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- Tasks: Join our team as a Retail Assistant, delivering exceptional customer service and travel essentials.
- Company: WHSmith, part of the moto family, known for its friendly and inclusive culture.
- Benefits: Earn £14.40 per hour, enjoy discounts, bonuses, and flexible working hours.
- Why this job: Be part of transforming the UK’s rest stop experience while gaining valuable skills.
- Qualifications: Looking for adaptable, self-motivated individuals who thrive in dynamic environments.
- Other info: Recognised as one of the Best Places to Work in 2024 and 2025.
Retail Assistant - £14.40 per hour includes nightshift premium
Shifts: 10pm - 7am, part time
Address: Cardiff Services, M4 Junction 33, Pontyclun CF72 8SA
Are you ready to be our next WHSmith Retail Assistant? Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range of travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
What we offer:
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including sick pay, enhanced family-friendly benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
What you’ll be doing as a Retail Assistant:
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer-centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Maintaining supervision of our adult gaming areas
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following day's trade
What we’re looking for in you:
We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don’t just hire a person, we hire real-life individuals. As a business, we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences. We’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self. Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025.
We offer flexible working arrangements, including full or part-time hours, as well as wherever we can compress or a fixed shift pattern to support your work-life balance.
Disclaimers:
Hourly rates of pay may differ for under 18’s, our night shift roles include a premium of £2ph. Please note this role internally is known as Customer Service Assistant. Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.
Nights Retail Assistant - WHSmith employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Retail Assistant - WHSmith
✨Tip Number 1
Get to know WHSmith and its values! Before your interview, do a bit of research on the company culture and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their awesome crew.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us!
✨Tip Number 3
Show off your adaptability! The job description mentions thriving in fast-paced environments, so be prepared to discuss how you've handled busy situations before. We love hearing about how you keep calm under pressure and still deliver great results.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team. Don’t forget to highlight your enthusiasm for the role and how you can contribute to making customers' experiences memorable!
We think you need these skills to ace Nights Retail Assistant - WHSmith
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your experience in customer service and any relevant skills that show you can thrive in a fast-paced environment like ours.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see why you’d be a great fit for the Retail Assistant role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Retail Assistant at WHSmith entails. Familiarise yourself with their customer service standards and the specific duties mentioned in the job description. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your Adaptability
Since the role requires someone who can thrive in both fast-paced and quieter environments, prepare examples from your past experiences where you've successfully adapted to changing situations. This will highlight your ability to stay calm under pressure and maintain productivity.
✨Emphasise Teamwork
WHSmith values a culture of togetherness and teamwork. Be ready to discuss how you've worked collaboratively with others in previous roles. Share specific instances where you contributed to a team goal or helped resolve a challenge together.
✨Bring Your Customer-Centric Mindset
Customer service is key in this role, so think of examples that showcase your commitment to providing exceptional service. Whether it’s resolving a customer issue or going the extra mile to ensure satisfaction, these stories will resonate well with the interviewers.
