At a Glance
- Tasks: Support the delivery of Talking Therapies Services and ensure a smooth patient journey.
- Company: Vita Health Group, a supportive and inclusive employer.
- Benefits: Competitive salary, flexible working options, and comprehensive benefits package.
- Other info: Hybrid work model with opportunities for career development.
- Why this job: Gain valuable admin and customer service skills in a fast-paced environment.
- Qualifications: Experience in public interaction and strong communication skills required.
The predicted salary is between 24882 - 24882 £ per year.
Our Talking Therapies Administrators play a vital role in the successful delivery of our Talking Therapies Services, ensuring a smooth and seamless patient journey.
Scope of work: Fixed-term (12 months maternity cover) with a hybrid schedule – Monday & Tuesday on site (NE4 7YL), Wednesday remote, and Friday shift pattern to be confirmed. During induction (3‑4 weeks) the successful candidate is expected to attend the office daily while it is open, and 2 days per week post training.
Responsibilities
- Answering incoming and making outbound calls in a professional manner within agreed KPIs.
- Processing referrals within targeted timeframes.
- Updating patient information in the record system, ensuring a high level of accuracy.
- Monitoring and actioning treatment waitlists.
- Monitoring and responding to enquiries via email.
- Checking and processing letters to patients, GPs and healthcare professionals.
- Ensuring patients are communicated with at the earliest opportunity for any changes to appointments, including cancellations and reschedules.
- General administration and any other ad‑hoc duties to support the smooth running of the service.
This role provides an excellent opportunity to develop administration and customer service skills in a busy, fast‑paced organisation.
Qualifications
- Good experience dealing with the public and confident communicator on telephone and email.
- Excellent attention to detail, quick to learn new systems, and eager to develop your career within a supportive, flexible environment.
Benefits
You will enjoy a competitive salary, flexible working options and a comprehensive benefits package.
Vita Health Group Equality, Diversity & Inclusion – equal opportunities employer dedicated to a valued and supported workplace. Disability Confident Leadership, Positive action initiatives, Mindful Employer status, Menopause Friendly accreditation.
If you need any adjustments or assistance during the recruitment process we will be happy to help.
All applicants must be legally entitled to work in the UK and are subject to a DBS check at offer stage.
NHS Talking Therapies Administrator - Newcastle employer: Career Choices Dewis Gyrfa Ltd
Career Choices Dewis Gyrfa Ltd is an exceptional employer that champions innovation and strategic growth within a collaborative environment. Employees benefit from a strong focus on professional development, competitive remuneration, and the opportunity to make a significant impact in the European market. With a commitment to fostering high-value partnerships, this role offers a unique chance to thrive in a dynamic and supportive workplace.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land NHS Talking Therapies Administrator - Newcastle
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like Career Choices Dewis Gyrfa Ltd before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at Career Choices Dewis Gyrfa Ltd. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Career Choices Dewis Gyrfa Ltd you’re ready to step in and make an immediate impact!
We think you need these skills to ace NHS Talking Therapies Administrator - Newcastle
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the NHS Talking Therapies Administrator - Newcastle at Career Choices Dewis Gyrfa Ltd, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Career Choices Dewis Gyrfa Ltd.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Career Choices Dewis Gyrfa Ltd. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Career Choices Dewis Gyrfa Ltd.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
