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- Tasks: Assist the public with enquiries and provide essential support at Newtown Police Station.
- Company: Join Dyfed Powys Police, a diverse and inclusive employer.
- Benefits: Enjoy flexible working, generous leave, and access to health and wellbeing support.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Permanent part-time role with excellent career development opportunities.
The predicted salary is between 21900 - 22700 £ per year.
£25,950 to £27,204 per year, Salary is pro rata based on 18.5 hours per week.
Contract Type: Permanent
Hours: 18.5
Closing Date: 12/03/2026
About this job:
An exciting opportunity has arisen to join us as a Public Enquiry Support in Newtown Police Station (18.5 hours per week).
What you will be doing?
- To deal promptly, professionally, and effectively with all customer contact including the collection and appraisal of information obtained from telephone calls and face to face contact.
- To deal with enquiries from members of the public and police officers / staff in person.
- To answer and action non-emergency (101) in a timely manner at times of exceptional demand.
- To provide advice and guidance to customers, signposting where relevant to other agencies for non-police matters.
If you think you have the skills and passion for this role, please complete an application, evidencing against the required attainments.
What can you expect?
- All new starters will have a buddy/mentor to support you when you join.
- 24 days annual leave (rises to 29 days with 5 years’ service) plus 8 bank holidays.
- Additional 24 days flexi leave (role dependant).
- Access to on-site gyms and fitness classes.
- Hybrid/Agile working (role dependant).
- Discounts from various retailers via the Blue Light Scheme.
- Cycle to Work Scheme.
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy.
- Pension scheme.
- Staff Support Networks.
- Flexible working opportunities.
- Generous maternity/paternity and adoption leave entitlements.
- Sick pay provisions.
All candidates are subject to vetting and medical checks. Please note for any part time vacancies, the salary will be pro rata.
Diversity and Welsh language
Dyfed Powys Police are inclusive employers and strive to have a workforce representative of the communities they police and serve. We believe that we will benefit from the variety of thinking, approach, and skills that diversity can bring; all of which helps us to deliver a better policing service.
We welcome applications from all backgrounds and communities regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious beliefs.
Information point: If you require any further information about this role, please do not hesitate to contact: recruitmentdyfed-powys.police.uk Or attend our weekly drop-in recruitment event, Wednesday 11am - 11:30am.
Public Enquiry Support - Powys in Newtown employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Enquiry Support - Powys in Newtown
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the job description and think about how your skills match what they're looking for. This will help you stand out during interviews.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, show your interest by asking about the team, the work culture, or any upcoming projects. It shows you're genuinely keen on the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need to ace your application and interview right there.
We think you need these skills to ace Public Enquiry Support - Powys in Newtown
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’s important to understand what we’re looking for in a candidate so you can tailor your application accordingly.
Showcase Your Skills: When filling out your application, don’t just list your previous jobs. Highlight specific skills and experiences that relate directly to the role of Public Enquiry Support. We want to see how you can bring value to our team!
Follow the Application Guidelines: Make sure to refer to the candidate guidance provided in the job advert. This will help you understand how to structure your application and what information we need from you. Following these guidelines can really make a difference!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s straightforward and ensures that your application goes directly to us. Plus, it’s always nice to see candidates taking the initiative!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Public Enquiry Support role. Familiarise yourself with the key responsibilities, such as handling customer enquiries and providing guidance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with the public, practice your communication skills. Try role-playing common scenarios you might encounter, like dealing with difficult enquiries or providing information. This will help you feel more prepared and articulate during the interview.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss examples of how you've effectively handled challenging situations in the past. Think about times when you had to think on your feet or resolve conflicts. Highlighting these experiences will demonstrate your ability to manage the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
